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Motion Sensor Gen 1 False Alarms

SimpliSafe’s Motion Sensors have been designed to avoid false alarms. However, if you’ve experienced one, there are a few potential issues that may cause them.

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Motion Sensor Gen 1

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Motion Sensor Gen 2 False Alarms

False Alarm Causes Our Motion Sensors have been designed to avoid false alarms. However, if you’ve experienced one, there are a few potential issues that may cause them: Direct sunlight hitting the sensor can trigger a false alarm. Heating vents located in the room. If they are located within the se

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Motion Sensor Gen 2

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Why Is My Entry Sensor Shown As Open When My Door Is Closed?

If your Entry Sensor is showing as open, despite doors or windows being closed, one of two things may be contributing to the issue.

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Entry Sensor

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Adhering Sensors to Surfaces

Installing SimpliSafe® sensors takes less than a minute! In most cases, sensors can be mounted on walls by using the adhesive strips on the back of each device. However, there are some situations where the sensor may not adhere to the wall effectively, like: Brick surfaces: the surface can be rough

install / set up help

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Sensors

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Which Version of the Motion Sensor do I have?

If you purchased a Motion Sensor from SimpliSafe or an authorized retailer prior to April 2023, it is likely that you have the first generation of the Motion Sensor. You can also tell which version of the Motion Sensor you have by comparing the size of the dome on it. The Motion Sensor Gen 1 has a d

install / set up help

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Motion Sensors

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Glassbreak Sensor Not Responding

The warning ‘Sensor Not Responding’ for a Glassbreak Sensor can be caused by a couple of things, including a low battery or a weak connection between the device and the Base Station. As a first step, we’d recommend ensuring that the battery is correctly installed. To do this: Slide the sensor off it

errors / warnings

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Glassbreak Sensor

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Motion Sensor Gen 1 Not Responding

The warning ‘Sensor Not Responding’ for a Motion Sensor Gen 1 can be caused by a couple of things, including a low battery or a weak connection between the device and the Base Station. As a first step, we’d recommend ensuring that the battery is correctly installed. To do this: Slide the sensor off

errors / warnings

Help Center Article

 • 

Motion Sensor Gen 1