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Testing the Motion Sensor Gen 2

Test Mode is a great way to test the connection between your Base Station and other sensors. We recommend periodically placing your system into Test Mode to ensure that your sensors are still communicating with the Base Station without any errors. Placing Your System Into Test ModeDisarm your system

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Motion Sensor Gen 2

Testing the Water Sensor

Test Mode is a great way to test the connection between your Base Station and other sensors. We recommend periodically placing your system into Test Mode to ensure that your sensors are still communicating with the Base Station without any errors. Placing Your System Into Test ModeDisarm your system

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Water Sensor

SA
Which Version of the Motion Sensor do I have?

If you purchased a Motion Sensor from SimpliSafe or an authorized retailer prior to April 2023, it is likely that you have the first generation of the Motion Sensor. You can also tell which version of the Motion Sensor you have by comparing the size of the dome on it. The Motion Sensor Gen 1 has a d

Install / Set Up Help

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Motion Sensors

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Enabling Secret Alerts for your SimpliSafe® Sensors

What are Secret Alerts?Secret Alerts* are private notifications sent to you by specific sensors you designate to be on a special “alert-only” setting. Sensors on this setting won’t trigger a system alarm or chime to the Base Station, but send a discreet notification directly to you instead. All of y

Features / Settings

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Sensors

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Do I need an Entry Sensor for my Smart Lock to work?

All features of the Smart Lock will still work without an Entry Sensor. However, the Auto-Lock feature on your Smart Lock will be “smarter” when the device is paired with an Entry Sensor. The Entry Sensor tells your Smart Lock when your door is open, preventing the Smart Lock from trying to lock you

Install / Set Up Help

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Smart Locks

The Base Station Won't Chime When an Entry Sensor is Opened

When your SimpliSafe® system is disarmed and an Entry Sensor is opened, the Base Station will emit a chime. If you find that your Base Station does not make a sound when an Entry Sensor is opened, please take the troubleshooting steps in the guided flow below. The Base Station Won't Chime When

Features / Settings

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Entry Sensor