My Entry Sensor Will Not Pair to My System
troubleshoot an issue
install / set up help
Updated
1 month ago
, by simplisafe_admin
If you just installed your Entry Sensor, but cannot find it under Device Settings - it’s possible that it did not pair correctly with your system. There are a few steps you can take to resolve this issue. You should take each step in the order they are presented, and attempt to pair the Entry Sensor after each step to confirm which one resolved it.
As a first step, you’ll want to briefly remove the battery from the sensor then test if the LED blinks on it.
If you need help removing the battery, you can follow the steps below.
Slide the Entry Sensor off its bracket, by applying even pressure to it and moving the sensor towards the pairing button
Remove the battery from the Entry Sensor using one of the methods below, depending on your sensor
You will either pop the battery out of the sensor by pressing down on the battery tab to release it
Or you will need to use a small tool, such as a eyeglasses screwdriver to press down on the tab holding the cover in place, then remove the battery
Wait at least 15 seconds
Reinsert the battery, and replace the battery tab with the exclamation point facing up - if applicable
Slide the Entry Sensor back onto its bracket
Press the pairing button on the top of the sensor and confirm if the LED blinks
If there is NO VISIBLE LED, proceed to step 2 to replace the battery
Try pairing the sensor again
The Entry Sensor takes one Duracell CR-2032 Lithium 3V battery and has a life expectancy of up to 5 years depending on placement and usage.
To change your Entry Sensor's battery, slide the sensor towards the pairing button to remove it from the bracket. Then replace the lithium battery and slide the sensor back onto its bracket.
It’s possible that there may be wireless interference at the location you are trying to install the sensor at. To rule this out, you’ll want to move the Entry Sensor closer to the Base Station temporarily, and try setting it up at that location. If the Entry Sensor pairs successfully next to the Base Station, you can try moving it back to the original location and use the signal strength within the SimpliSafe® Mobile App to determine if there is an issue. Note that metal doors or dense building material can also be a source of interference, and may be preventing the signal from getting back to the Base Station clearly.
As a final step, you’ll want to perform a power cycle on the Base Station, then try to add the sensor back again. To do this, you will need your own Phillips head screwdriver to complete this task.
Unplug the power cord from the bottom of the Base Station and use a Phillips head screwdriver to remove the screw from where the cord was inserted
Remove the bottom cover by twisting it off and remove a single battery from within the Base Station
Wait 60 seconds, or until you hear the Base Station say “Power Outage”
Reassemble the Base Station by reinserting the battery, twisting the cover back on, reinserting the screw and power cord
After the reset, you’ll hear the Base Station say “Welcome to SimpliSafe®”
Once you hear the Base Station announce that, attempt to add the Entry Sensor to your system again