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How SimpliSafe® Products Respond During an Alarm

SimpliSafe’s® Professional Monitoring protects your home or business across many types of alarms. If an alarm is triggered from your system, you’ll be immediately notified through App Push Notifications or Alarm Text Messages. Depending on your monitoring plan and alarm type you can also interact wi

features / settings

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Product Support

Sensor Name Announcement Audio Alert

Sensor Name Announcement* (formerly Entry Sensor Alert) enables your Base Station to announce the Entry Sensor by name whenever it is opened. For example, if you open the front door you might hear your Base Station reply with “Front Door Entry Sensor open” instead of the usual chime. This feature is

features / settings

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Entry Sensor

Change Temperature Sensor From Fahrenheit or Celsius

The Temperature Sensor can display Fahrenheit or Celsius through the SimpliSafe® App. The SimpliSafe® App will display Fahrenheit or Celsius based on the settings of your phone. If you wish for the SimpliSafe® App to display a different temperature type, you’ll need to update your phone’s system set

features / settings

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Temperature Sensor

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Entry Sensor Offline

If your Entry Sensor is showing as offline on the SimpliSafe® Mobile App, this could be an indicator that the battery within the device needs to be replaced. The Entry Sensor takes one Duracell CR-2032 Lithium 3V battery and has a life expectancy of up to 5 years depending on placement and usage. To

errors / warnings

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Entry Sensor

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How To Replace Glassbreak Sensor Battery

The Glassbreak Sensor takes one (1) CR-123A Lithium 3V battery and has a life expectancy of up to 3 years depending on placement and usage. To change your Glassbreak Sensor battery, slide the sensor up and off its bracket. Then, replace the lithium battery and put the device back in place. If your s

battery / power

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Glassbreak Sensor

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How to Replace Motion Sensor Gen 2 Battery

Are you receiving a low battery warning on your Motion Sensor Gen 2 shortly after installing the sensor? If so, this may be related to a firmware issue rather than a low battery within the device. The Motion Sensor Gen 2 takes one (1) CR-123A Lithium 3V battery and has a life expectancy of up to 4 y

battery / power

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Motion Sensor Gen 2

Low Battery Warning for Motion Sensor Gen 2

The Motion Sensor Gen 2 takes a single CR-123A Lithium 3V battery and has a life expectancy of up to 4 years depending on placement and usage. If you are receiving this error shortly after installing your Motion Sensor Gen 2, this may be related to a firmware issue rather than a low battery within t

errors / warnings

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Motion Sensor Gen 2