Conversation List

Filter by

(21)
How SimpliSafe® Products Respond During an Alarm

SimpliSafe’s® Professional Monitoring protects your home or business across many types of alarms. If an alarm is triggered from your system, you’ll be immediately notified through App Push Notifications or Alarm Text Messages. Depending on your monitoring plan and alarm type you can also interact wi

features / settings

Help Center Article

 • 

Product Support

Sensor Name Announcement Audio Alert

Sensor Name Announcement* (formerly Entry Sensor Alert) enables your Base Station to announce the Entry Sensor by name whenever it is opened. For example, if you open the front door you might hear your Base Station reply with “Front Door Entry Sensor open” instead of the usual chime. This feature is

features / settings

Help Center Article

 • 

Entry Sensor

SA
Entry Sensor Offline

If your Entry Sensor is showing as offline on the SimpliSafe® Mobile App, this could be an indicator that the battery within the device needs to be replaced. The Entry Sensor takes one Duracell CR-2032 Lithium 3V battery and has a life expectancy of up to 5 years depending on placement and usage. To

errors / warnings

Help Center Article

 • 

Entry Sensor

SA
What's the difference between Entry Delay, Exit Delay, and Instant Trigger?

Your Entry-, Motion-, and Glassbreak Sensors come equipped with several modes that can help you with arming your system, disarming it, and triggering an alarm event the moment the sensor is triggered. Below you can learn more about what each mode does and how it impacts the usage of your system. Scr

customize your settings

Help Center Article

 • 

Using Your System

SA
How To Change The Entry Sensor's Chime Volume

When your system is disarmed and an Entry Sensor is opened, it will relay a chime to the Base Station to notify you of the potential intrusion. This chime is set to Medium by default but can be toggled to Off, Low, Medium, or High at any time from the SimpliSafe® Mobile App, SimpliSafe® Online Accou

features / settings

Help Center Article

 • 

Entry Sensor

SA
Entry Sensor Settings & Customizations

Your Entry Sensor can be customized to fit the needs of your home or business, whether your system is Armed or Off. Below are the steps on how to access your Entry Sensor’s settings, and what you’ll be able to find in that portion of the SimpliSafe® Mobile App. To adjust your Entry Sensor’s Settings

features / settings

Help Center Article

 • 

Entry Sensor

Low Battery Notification for the Entry Sensor Won't Clear

If you recently changed the battery within your Entry Sensor and are still seeing a “Low Battery” notification within the SimpliSafe® Mobile App or on your Keypad, note that this message can take up to 24 hours to clear on its own. If the error is intermittent or happening beyond that 24 hour period

troubleshoot an issue

battery / power

Help Center Article

 • 

Entry Sensor