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Test Mode is a great way to test the connection between your Base Station and other sensors. We recommend periodically placing your system into Test Mode to ensure that your sensors are still communicating with the Base Station without any errors. Placing Your System Into Test ModeDisarm your system
Troubleshoot an Issue
Help Center Article
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Entry Sensor
If you are seeing the error “Sensor Not Responding” for multiple sensors throughout your home, this may indicate an underlying issue with the placement of the Base Station that needs to be addressed.We recommend that you place your Base Station in a centrally-located area within your home or busines
Errors / Warnings
Base Station
Entry Sensors defend your doors and windows. The Base Station will sound a quick chime when a door or window opens while your system is disarmed. Depending on your settings, this can also be set to trigger an alarm.
Install / Set Up Help
What are Secret Alerts?Secret Alerts* are private notifications sent to you by specific sensors you designate to be on a special “alert-only” setting. Sensors on this setting won’t trigger a system alarm or chime to the Base Station, but send a discreet notification directly to you instead. All of y
Features / Settings
Sensors
The Entry Sensor takes one (1) CR-2032 Lithium 3V battery and has a life expectancy of up to 5 years depending on placement and usage.To change your Entry Sensor battery, slide the sensor up and off its bracket. Then replace the lithium battery and slide the sensor back onto its bracket.If your sens
Battery / Power
If your Entry Sensor is showing as offline on the SimpliSafe® Mobile App, this is an indicator that the battery within the device needs to be replaced. The Entry Sensor takes a single (1) CR-2032 Lithium 3V battery and has a life expectancy of up to 5 years depending on placement and usage.To replac
Entry Sensor Alert* enables your Base Station to announce the Entry Sensor by name whenever it is opened. For example, if you open the front door you might hear your Base Station reply with “Front Door Entry Sensor open” instead of the usual chime.This feature is setup on a per sensor basis, so you
