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Testing the Temperature Sensor

Test Mode is a great way to test the connection between your Base Station and other SimpliSafe® products. We recommend periodically placing your system into Test Mode to ensure that your devices are still communicating with the Base Station without any errors. Placing Your System Into Test Mode Disa

Troubleshoot an Issue

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Temperature Sensor

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Enabling Secret Alerts for your SimpliSafe® Sensors

What are Secret Alerts? Secret Alerts* are private notifications sent to you by specific sensors you designate to be on a special “alert-only” setting. Sensors on this setting won’t trigger a system alarm or chime to the Base Station, but send a discreet notification directly to you instead. All of

Features / Settings

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Sensors

How to Rename a SimpliSafe® Device

There may be a point where you need to rename a device for your SimpliSafe® System. Renaming it can be done easily through the SimpliSafe® Mobile App, but you can also rename a product using your Keypad. The following will walk you through these steps for each platform so you can pick whichever one

Features / Settings

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Sensors

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Sensor Not Responding For Multiple Sensors

A “Sensor Not Responding” error can generally indicate an issue with an individual sensor, such as wireless interference, or a low or dying battery. However, if you encounter this issue across multiple sensors at the same time, it typically indicates an underlying issue with the placement of the Bas

Errors / Warnings

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Base Station

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Temperature Sensor Offline

NOTICE: To ensure optimal performance of your sensor, we recommend updating your Base Station firmware to 2.21.4.6. You can manually run an update by using the SimpliSafe® Mobile App and navigating to My System > Base Station Settings > Firmware and tapping on Update Available. If you're experiencin

Errors / Warnings

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Temperature Sensor

How SimpliSafe® Products Respond During an Alarm

SimpliSafe’s® Professional Monitoring protects your home or business across many types of alarms. If an alarm is triggered from your system, you’ll be immediately notified through App Push Notifications or Alarm Text Messages. Depending on your monitoring plan and alarm type you can also interact wi

Features / Settings

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Product Support

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Temperature Sensor Overview and Installation Guide

Overview The Temperature Sensor triggers an alarm when your home’s temperature goes above or below the temperature range that you set. We won’t request dispatch of emergency services for temperature alarms, but with professional monitoring you’ll receive an automated call letting you know about the

Install / Set Up Help

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Temperature Sensor