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How to Reorder Cameras in the SimpliSafe® App

An exciting feature of the SimpliSafe® App is the ability to reorder your list of cameras in the Cameras tab in the app*. This is helpful if you want to see your cameras in alphabetical order, or organized in any specific way.Please note: this feature is currently rolling out to iOS users only. It w

Features / Settings

Help Center Article

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Outdoor Camera Series 2 UK

How to Find the Serial Number for Your SimpliSafe® Device or Camera

During troubleshooting or for account verification purposes, you may be required to identify the serial number for a product within your system. You can easily find the serial number for your devices or cameras within the SimpliSafe® Mobile App.Using the SimpliSafe® Mobile App:Open the SimpliSafe® M

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Product Support

Camera Recording Behavior for the Smart Alarm Wireless Indoor Security Camera

Camera recording for the Smart Alarm Wireless Indoor Security Camera is directly tied to the system’s arming state by default. In other words, the camera will only record when the system is in AWAY when motion is detected. You can have the camera record in either OFF or HOME by changing your setting

Features / Settings

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Smart Alarm Indoor Camera

Can't Connect Camera to Wi-Fi During Setup

If you are having trouble connecting your camera to Wi-Fi during a first-time setup, we recommend making sure that your home network is configured to meet our system requirements.A short list of requirements can be found below:Your Wi-Fi network must be broadcasting 2.4GHzSimpliSafe® cannot connect

Wi-Fi Troubleshooting

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Cameras

SA
Can’t Connect Camera to Wi-Fi After Setup

If your camera had previously been set up but is now failing to connect to your Wi-Fi network, the Connection Check tool in the SimpliSafe® mobile app will tell you if there are any issues between your network and camera.How to Run a Connection Check:Open the SimpliSafe® mobile appTap on the Cameras

Wi-Fi Troubleshooting

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Cameras

Outdoor Camera Permanent Mount Installation Guide

The Outdoor Camera Permanent Mount is a great way to install your camera anywhere with an extra-sturdy screw-in mount. This mount is perfect for walls and overhangs, bringing you peace of mind that your camera is harder to tamper with.The following article will walk you through the installation proc

Install / Set Up Help

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Cameras

Outdoor Security Camera Series 2 Installation Guide

The Outdoor Security Camera Series 2 is a battery-operated security camera that boasts AI-powered motion detection to help identify potential threats outside your home.

Install / Set Up Help

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Outdoor Camera Series 2 UK