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The SimpliSafe app will help you stay connected to your home, even when you’re away. Learn how to navigate the app and troubleshoot app errors here.
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(38)
App Error: Your connection is not private
App Error: Internet Not Found
Multi-Factor Authentication (MFA) for SimpliSafe® Accounts
What does the signal strength next to my camera in the app indicate?
How to activate app control
Biometric Authentication for SimpliSafe® Accounts
2-Step Verification for SimpliSafe® Accounts
Why Can't I See All of My System Locations in the Mobile App?
Dark Mode for the SimpliSafe® Mobile App
How to add the SimpliSafe® widget to your Smart Phone
What Does "Invalid Base Station Serial" Mean?
What Does “Push Notifications are Disabled” or “Communication Unsuccessful” Mean?
SimpliSafe® System and Wi-Fi Requirements
Where to Download the SimpliSafe® App
Critical Alert Troubleshooting for iOS
Securing Your SimpliSafe® Account
App Error: Bad Wi-Fi Password
The SimpliSafe® App is Temporarily Unavailable
How Do I Set Up Push Notifications On My Smartphone?
App Error: Oops! Something went wrong
App Error: Unexpected Error
Log In Error
Why Can't I Receive Texts or Emails for My SimpliSafe® System?
What Does "Device Connection Problem" Mean and How to Resolve It
Real Time Information is Temporarily Unavailable
Why won’t my QR code scan?
App Error: Some Body Keys are Invalid
App Error: Server Connection
Biometric Authentication Troubleshooting
App Error: Received State Is Invalid
Unable to log into Mobile App due to Additional White Box
Error: Invalid Username or Password
What are Automatic Tests?
App Error: Wi-Fi Network Unreachable
App Error: Scheduled Arm/Disarm Failed
Not Receiving Push Notifications on my Smart Phone for SimpliSafe®
Snooze Notifications for SimpliSafe® Cameras
Additional User Access for SimpliSafe®
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