If you see a “Schedule Arm/Disarm Failed” notification on your timeline in the SimpliSafe® Mobile App, that means that your arming schedule is active, but the SimpliSafe® Mobile App is unable to reach the Base Station.

To resolve this error and ensure that your arming schedules go through, take the troubleshooting steps below.

Your smartphone has a weak connection

If your phone has a weak connection, it can create connection issues between the SimpliSafe® Mobile App and Base Station. If you suspect that your phone’s network connection is causing this issue, we recommend contacting your service provider for options on improving its strength.

Your Base Station has a “No Link to Dispatcher” error

If your Base Station has lost its Wi-Fi and cellular connection, a “No Link to Dispatcher” error will appear on your Keypad. To resolve this error and ensure that your arming schedule goes through again successfully, you will need to restore your Base Station’s connection to Wi-Fi and/or cell.