2-Step Verification is a required element for your SimpliSafe® account and is enabled when you first set it up. When enabled, this feature will send you an email after you log into your account asking to verify your device to ensure that no one is able to access your account without your permission. This occurs upon any new login to a device or during a renewal of login to a device (approximately every 30 days). So, even if someone knew your email and password for your SimpliSafe® account, they wouldn’t be able to get in.

2-Step Verification is set up for the email address we have for your account. To change your email, follow the steps below:

1. Log into your account in the WebApp

2. On the menu on the left, click Manage Account

3. Under the Login Info header, you’ll see a box that says Email

4. Click into this field and type in the email address you wish to use

1. If your email address is grayed out, that means you are on the mobile app. Please log into your account in the WebApp to change your email address

5. When done, click on Save Changes at the bottom of the screen

This feature is a requirement when creating and using your SimpliSafe® Account, and therefore cannot be turned off.

If you require the ability to verify your account from multiple devices, including different phone numbers, see our article on Multi-Factor Authentication for more details.