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Base Station (Gen 3) Installation Guide

The Base Station is the brains and primary siren of your system. It communicates with all of your devices and sends us your alarm signals if you have activated alarm monitoring service.

Install / Set Up Help

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Base Station LED Status Light Colors

Your Base Station is programmed to display a variety of colors based off the system status. Learn more about what those lights mean in this guide.

LED / Lights

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Base Station

Base Station Battery Failure

If there is a technical issue with the batteries, or if the Base Station is having trouble keeping them charged, you may receive a Keypad warning or Base Station announcement to notify you of the problem.

Troubleshoot an Issue

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Where Should I Place My Base Station?

The Base Station should be placed in a centrally-located area within your home or business, and in an open space. It is recommended that the Base Station is elevated at least 3 feet off the ground on a non-dense surface (ideally glass or wood). The following floorplan illustrates the recommended pla

Install / Set Up Help

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Base Station

Base Station Light Won't Turn Off

The Base Station will display different LED light colors to give you important information about your system at a glance.If you do not want your Base Station’s light on, you can turn it off using either the SimpliSafe® Mobile App or Keypad. Using the SimpliSafe® Mobile AppOpen the SimpliSafe® Mobile

Features / Settings

Troubleshoot an Issue

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Base Station

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Sensor Not Responding For Multiple Sensors

If you are seeing the error “Sensor Not Responding” for multiple sensors throughout your home, this may indicate an underlying issue with the placement of the Base Station that needs to be addressed.We recommend that you place your Base Station in a centrally-located area within your home or busines

Errors / Warnings

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How to Change the Base Station Siren Duration

This setting adjusts the length of time that your Base Station (and Auxiliary Siren) will sound in the event of an alarm. The default for this setting is 4 minutes, but it can be set anywhere between 30 seconds and 8 minutes through the SimpliSafe® Mobile App, Keypad or Web App.SimpliSafe® Mobile Ap

Features / Settings

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Base Station