Conversation List

Filter by

(25)
How to Find the Serial Number for Your SimpliSafe® Device or Camera

During troubleshooting or for account verification purposes, you may be required to identify the serial number for a product within your system. You can easily find the serial number for your devices or cameras within the SimpliSafe® Mobile App. Locating the Serial Number for your Base Station in th

Help Center Article

 • 

Product Support

What is the Trouble Signal (three-tone warning sound), and how do I resolve it?

With the Base Station’s 2.10 firmware update, we’ve introduced a way to make sure your system is in good shape with Trouble Signals. Trouble Signals are a three-tone warning sound that will emit from your Base Station every 1 minute, accompanied by its flashing yellow Trouble Light. When this is pre

Troubleshoot an Issue

Help Center Article

 • 

Base Station

S
Base Station LED Status Light Colors

Your Base Station is programmed to display a variety of colors based off the system status. Learn more about what those lights mean in this guide.

LED / Lights

Help Center Article

 • 

Base Station

S
Base Station (Gen 3) Overview and Installation Guide

The Base Station is the brains and primary siren of your system. It communicates with all of your devices and sends us your alarm signals if you have activated alarm monitoring service.

Install / Set Up Help

Help Center Article

 • 

Base Station

How to Find the MAC Address of a SimpliSafe® Device

In some instances you may need to add the MAC Address of a SimpliSafe® product to your network’s allow list or firewall in order for it to connect to Wi-Fi. A MAC Address is a unique, 12-character alphanumeric attribute that is used to identify individual electronic devices on a network. Only the Ba

Install / Set Up Help

Help Center Article

 • 

Cameras

S
How to Set Up a Replacement Base Station

There may be a point where you need to transfer service to a new Base Station. Follow along with our interactive transfer experience

Install / Set Up Help

Help Center Article

 • 

Base Station

S
No Link to Dispatcher Warning (Gen 3 SimpliSafe®)

Your Base Station is the brains of your system and requires a clear connection between your SimpliSafe devices and home network. In some instances, resetting the Base Station will be a step you need to take to restore system communication. 

Errors / Warnings

Help Center Article

 • 

Base Station