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If you are having trouble connecting your system to Wi-Fi during a first-time setup, we recommend making sure that your home network is configured to meet our system requirements. A short list of requirements can be found below:Your Wi-Fi network must be broadcasting 2.4GHzSimpliSafe® cannot connect
Wi-Fi Troubleshooting
Help Center Article
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Base Station
SimpliSafe® products use varying methods of communication to talk to the Base Station and even your network. Below is a breakdown of the communication methods, and which SimpliSafe® products use that method.Radio Frequency (RF)The Base Station uses a dedicated radio signal to communicate with certai
Install / Set Up Help
A powerful home security system built for the unexpectedThe Gen 3 SimpliSafe® system is our upgraded DIY security system, with new features added to provide homeowners peace of mind. This third-generation of our security system is Wi-Fi compatible, has more than double the components of the Original
Use the Keypad, Mobile or Web App to change your Base Station's settings - including System Volume, Alarm Delays, and Wi-Fi set up.
Features / Settings
If you purchased your SimpliSafe System prior to December 2019, you may need to upgrade the cellular module within your Base Station. Use this article to complete the necessary steps to swap out the component.
Many Original SimpliSafe and Gen 3 SimpliSafe systems sold before December 2019 contain cellular modules that rely on the 2G cellular network to communicate with our professional monitoring center. Cellular carriers have announced that they are in the process of taking their 2G networks offline and
