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What is the Trouble Signal (three-tone warning sound), and how do I resolve it?

With the new Base Station firmware update 2.10, we’ve introduced a new way to make sure your system is in good shape with Trouble Signals. Trouble Signals are a three-tone warning sound that will emit from your Base Station, accompanied by a flashing yellow light, also known as the Trouble Light. Wh

Troubleshoot an Issue

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Can't Connect Base Station to Wi-Fi During Setup

If you are having trouble connecting your system to Wi-Fi during a first-time setup, we recommend making sure that your home network is configured to meet our system requirements. A short list of requirements can be found below:Your Wi-Fi network must be broadcasting 2.4GHzSimpliSafe® cannot connect

Wi-Fi Troubleshooting

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How SimpliSafe® Products Communicate

SimpliSafe® products use varying methods of communication to talk to the Base Station and even your network. Below is a breakdown of the communication methods, and which SimpliSafe® products use that method.Radio Frequency (RF)The Base Station uses a dedicated radio signal to communicate with certai

Install / Set Up Help

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Gen 3 SimpliSafe® Overview

A powerful home security system built for the unexpectedThe Gen 3 SimpliSafe® system is our upgraded DIY security system, with new features added to provide homeowners peace of mind. This third-generation of our security system is Wi-Fi compatible, has more than double the components of the Original

Install / Set Up Help

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Cellular Module Installation (Gen 3 SimpliSafe®)

If you purchased your SimpliSafe System prior to December 2019, you may need to upgrade the cellular module within your Base Station. Use this article to complete the necessary steps to swap out the component.

Install / Set Up Help

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Do I Need to Replace my Cellular Module?

Many Original SimpliSafe and Gen 3 SimpliSafe systems sold before December 2019 contain cellular modules that rely on the 2G cellular network to communicate with our professional monitoring center. Cellular carriers have announced that they are in the process of taking their 2G networks offline and

Install / Set Up Help

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