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What Does "Invalid Base Station Serial" Mean?

When adding a Base Station to your system, you may run into an “Invalid Base Station Serial” error message in the SimpliSafe® Mobile App. This could be due to one of two reasons: The Base Station’s serial number was entered incorrectly while setting up your system You are completing a Base Station r

errors / warnings

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Base Station

Why is the Light on my Base Station Yellow?

The Base Station will be yellow in color when an update is downloaded or applied to your system. When the update is downloading, your Base Station will be a static yellow color. When the update is being applied to your Base Station, the yellow colored light will circle the Base Station, similar to a

led / lights

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Base Station

Where Should I Place My Base Station?

The Base Station should be placed in a centrally-located area within your home or business, and in an open space. It is recommended that the Base Station is elevated at least 3 feet off the ground on a non-dense surface (ideally glass or wood). The following floorplan illustrates the recommended pla

install / set up help

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Base Station