‎Base Station | Page 3 | SimpliSafe Support Home
Skip to main content

Conversation List

Filter by

(27)
SA
No Link to Dispatcher Warning (Gen 3 SimpliSafe®)

Your Base Station is the brains of your system and requires a clear connection between your SimpliSafe devices and home network. In some instances, resetting the Base Station will be a step you need to take to restore system communication. 

Errors / Warnings

Help Center Article

 • 

Base Station

What is the Trouble Signal (three-tone warning sound), and how do I resolve it?

With the new Base Station firmware update 2.10, we’ve introduced a new way to make sure your system is in good shape with Trouble Signals. Trouble Signals are a three-tone warning sound that will emit from your Base Station, accompanied by a flashing yellow light, also known as the Trouble Light. Wh

Troubleshoot an Issue

Help Center Article

 • 

Base Station

SA
How to Change the Base Station Siren Duration

This setting adjusts the length of time that your Base Station (and Auxiliary Siren) will sound in the event of an alarm. The default for this setting is 4 minutes, but it can be set anywhere between 30 seconds and 8 minutes through the SimpliSafe® Mobile App or Online Account.SimpliSafe® Mobile App

Features / Settings

Help Center Article

 • 

Base Station

SA
How To Change The Base Station's Siren Volume

The Base Station’s siren has four volume settings: Off, Low, Medium, and High, and by default it is set to High. You can change the siren’s volume using the SimpliSafe® Mobile App, Online Account, or Keypad by taking the following steps:SimpliSafe® Mobile App:Navigate to the “My System” gear on the

Features / Settings

Help Center Article

 • 

Base Station

Base Station Light Won't Turn Off

The Base Station will display different LED light colors to give you important information about your system at a glance.If you do not want your Base Station’s light on, you can turn it off using either the SimpliSafe® Mobile App or Keypad. Using the SimpliSafe® Mobile AppOpen the SimpliSafe® Mobile

Features / Settings

Troubleshoot an Issue

Help Center Article

 • 

Base Station

What Does "Invalid Base Station Serial" Mean?

When adding a Base Station to your system, you may run into an “Invalid Base Station Serial” error message in the SimpliSafe® Mobile App. This could be due to one of two reasons:The Base Station’s serial number was entered incorrectly while setting up your systemYou are completing a Base Station rep

Errors / Warnings

Help Center Article

 • 

Base Station

How to Reset the Base Station

When troubleshooting your system, there may come a time when you need to reset your Base Station to clear out any errors.Before Getting StartedYou’ll need to be able to access the bottom of the Base Station to complete these steps. You’ll also need your own Phillips head screwdriver to access the Ba

Troubleshoot an Issue

Help Center Article

 • 

Base Station