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How to Change the Base Station Siren Duration

This setting adjusts the length of time that your Base Station (and Auxiliary Siren) will sound in the event of an alarm. The default for this setting is 4 minutes, but it can be set anywhere between 30 seconds and 8 minutes through the SimpliSafe® Mobile App or Online Account.SimpliSafe® Mobile App

Features / Settings

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How To Change The Base Station's Siren Volume

The Base Station’s siren has four volume settings: Off, Low, Medium, and High, and by default it is set to High. You can change the siren’s volume using the SimpliSafe® Mobile App, Online Account, or Keypad by taking the following steps:SimpliSafe® Mobile App:Navigate to the “My System” gear on the

Features / Settings

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Base Station

Can't Connect Base Station to Wi-Fi During Setup

If you are having trouble connecting your system to Wi-Fi during a first-time setup, we recommend making sure that your home network is configured to meet our system requirements. A short list of requirements can be found below:Your Wi-Fi network must be broadcasting 2.4GHzSimpliSafe® cannot connect

Wi-Fi Troubleshooting

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Base Station

Base Station Light Won't Turn Off

The Base Station will display different LED light colors to give you important information about your system at a glance.If you do not want your Base Station’s light on, you can turn it off using either the SimpliSafe® Mobile App or Keypad. Using the SimpliSafe® Mobile AppOpen the SimpliSafe® Mobile

Features / Settings

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What Does "Invalid Base Station Serial" Mean?

When adding a Base Station to your system, you may run into an “Invalid Base Station Serial” error message in the SimpliSafe® Mobile App. This could be due to one of two reasons:The Base Station’s serial number was entered incorrectly while setting up your systemYou are completing a Base Station rep

Errors / Warnings

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Base Station

How to Reset the Base Station

When troubleshooting your system, there may come a time when you need to reset your Base Station to clear out any errors.Before Getting StartedYou’ll need to be able to access the bottom of the Base Station to complete these steps. You’ll also need your own Phillips head screwdriver to access the Ba

Troubleshoot an Issue

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Why Does my Base Station Have a Red Light?

The Base Station can pulse red for two different reasons. Depending on the length of the pulse or the timing between it, it can mean different things.Slow Pulse, with 8-10 seconds between each pulseThis indicates that there is a minor system error, such as radio interference. You can check the Keypa

LED / Lights

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Base Station