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How To Replace Base Station Batteries

You will likely never need to replace your Base Station's batteries as they are rechargeable and meant to last. However, if you need to replace your Base Station batteries for any reason, please call us to receive replacement batteries.

Battery / Power

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Base Station

Replacing the SIM Card in your Base Station

If you are regularly receiving the “No Link to Dispatcher” error message, our support team may send you an AT&T SIM card to troubleshoot connectivity with your Base Station.If you’ve received your new AT&T SIM card, the following article will walk you through the steps you need to take to re

Install / Set Up Help

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Base Station

How To Check The Firmware Version of SimpliSafe® Devices

At SimpliSafe®, we are always working on our devices by releasing firmware and software updates for system-wide and device-specific improvements. We are always updating our customers on the latest firmware releases in our Community so you can be informed about the latest and greatest updates that ar

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Base Station

How to Find the MAC Address of a SimpliSafe® Device

In some instances, you may need to add the MAC Address of a SimpliSafe® product to your network’s allow list or firewall in order for it to connect to Wi-Fi. A MAC Address is a unique, 12-character alphanumeric attribute that is used to identify individual electronic devices on a network.Only the Ba

Install / Set Up Help

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Cameras

What does the error "Power Outage" mean?

In the event that you lose power, your Base Station has four (4) NiMH (nickel-metal hydride) rechargeable batteries that can keep your system powered for up to 24 hours. During this time, you’ll still be able to arm and disarm your system using the Keypad. You’ll be able to live stream from your Sim

Errors / Warnings

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Base Station

How to Reset the Base Station

When troubleshooting your system, there may come a time when you need to reset your Base Station to clear out any errors.Before Getting StartedYou’ll need to be able to access the bottom of the Base Station to complete these steps. You’ll also need your own Phillips head screwdriver to access the Ba

Troubleshoot an Issue

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Base Station

Why is the Light on my Base Station Orange or Amber?

The Base Station will be orange (or as we call it amber) in color when an update is downloaded or applied to your system.When the update is downloading, your Base Station will be a static orange or amber color. When the update is being applied to your Base Station, the orange or amber-colored light

LED / Lights

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Base Station