In the event that you lose power, your Base Station has four (4) NiMH (nickel-metal hydride) rechargeable batteries that can keep your system powered for up to 24 hours. During this time, you’ll still be able to arm and disarm your system using the Keypad. 

You’ll be able to live stream from your SimpliCam® or Video Doorbell Pro, so long as you retain a Wi-Fi connection. Live streams will not be available for the Outdoor Camera or Smart Alarm Indoor Camera during a power outage. Recordings that occurred prior to the power outage will also be available for viewing. 

This behavior from your system is a power-saving feature designed to keep your Base Station supplied with power in the event an alarm occurs.

Within 1 minute of the Base Station losing power, your Keypad will display a text-based error message that reads:

Power Outage

You are still protected.

Backup batteries are in use as of now.

You will also receive a timeline event for the power outage on the SimpliSafe® Mobile App. If you have push notifications enabled, you will also receive an alert when a power outage occurs, and another one once power has been restored. 

If you are receiving this error and there is not an active power outage in your area, you may need to reset your Base Station:

1. Unplug the Base Station from power by removing the cable from the bottom of the Base Station

1. Wait at least 60 seconds

2. OR until the SimpliSafe® Mobile App states “Power Outage” on the timeline

2. Using a Phillips head screwdriver, remove the screw on the bottom of the Base Station

3. Take off the bottom cover to expose the battery compartment

4. Remove a single battery from the Base Station

5. Wait 60 seconds, then reinsert the battery

6. Plug the Base Station back into power

7. After 60 seconds, a “Power Restored” message should populate on the timeline within the SimpliSafe® Mobile App

8. Next, arm your system to HOME mode, then disarm it by setting it to OFF

1. This will ensure that the message clears from the mobile app and test that your system is properly arming and disarming itself

If you have trouble arming or disarming your system, or if the error does not clear from the SimpliSafe® Mobile App, don’t hesitate to contact our support team for additional troubleshooting.