What does the error "Power Outage" mean?
Updated
In the event that you lose power, your Base Station has four (4) NiMH (nickel-metal hydride) rechargeable batteries that can keep your system powered for up to 24 hours. During this time, you’ll still be able to arm and disarm your system using the Keypad.
You’ll be able to live stream from your SimpliCam® or Video Doorbell Pro, so long as you retain a Wi-Fi connection. Live streams will not be available for the Wireless Outdoor Security Camera, Outdoor Camera Series 2, or Smart Alarm Indoor Camera during a power outage. Recordings that occurred before the power outage will be available for viewing.
This behavior from your system is a power-saving feature designed to keep your Base Station supplied with power in the event an alarm occurs.
Within 1 minute of the Base Station losing power, your Keypad will display a text-based error message that reads:
Power Outage
You are still protected.
Backup batteries are in use as of now.
You will also receive a timeline event for the power outage on the SimpliSafe® Mobile App. If you have push notifications enabled, you will also receive an alert when a power outage occurs, and another one once power has been restored.
If you are receiving this error and there is not an active power outage in your area, take the following steps:
Unplug the Base Station’s power cord, either from the wall outlet or the Base Station itself
Wait at least 60 seconds, or until you receive another Power Outage notification from the SimpliSafe® Mobile App
Plug the Base Station’s power cord back in
After 60 seconds, you will receive a Power Restored notification from the SimpliSafe® Mobile App
Next, arm your system to HOME mode, then disarm it by setting it to OFF
This is to test that your system is properly arming and disarming itself
If the Power Outage notification does not clear after taking steps 1-5, you’ll want to check what batteries are in the Base Station.
Disarm your system
Unplug your Base Station from power by removing the power cable from the bottom of it
Use a Philips head screwdriver to remove the security screw, underneath where the power cable was
Twist the cover off the bottom of the Base Station to expose the batteries
After removing the battery cover on the bottom of the Base Station, confirm that there are 4 1.2V, 1300 mAh NiMH batteries in the Base Station.
You should never place regular alkaline batteries in the Base Station. If there are alkaline batteries in there, replace them with 4 1.2V, 1300 mAh NiMH batteries.