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Why does my camera keep losing its Wi-Fi connection?

There are two main reasons that a camera may lose its Wi-Fi connection. It may be installed too far from your Wi-Fi router, or it may not have sufficient bandwidth. If Your Camera Will Not Connect to Wi-Fi During Initial Setup If you are having trouble connecting your camera to Wi-Fi during a first-

Wi-Fi Troubleshooting

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Cameras

My Video Doorbell Pro Won't Connect to Wi-Fi During Setup

The Video Doorbell Pro will blink red in any instance where it’s having trouble connecting to Wi-Fi. If you are having trouble connecting your Video Doorbell Pro to Wi-Fi during its initial setup, we recommend making sure that your home network is configured to meet our system requirements. A short

Wi-Fi Troubleshooting

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Video Doorbell Pro

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Video Doorbell Pro Settings & Customisations

The Video Doorbell Pro has a variety of settings that can be customised, like Activity Zones, Video Quality, and more! If you are subscribed to either our Pro Premium, Pro Standard or Self Monitoring with Camera Recordings plans, the Video Doorbell Pro will also record motion events. If you do not h

Features / Settings

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Video Doorbell Pro

Video Doorbell Pro LED Status Lights

The Video Doorbell Pro gives you high definition video, two-way audio, and night vision so you can see and speak to visitors any time. The front of the camera is equipped with an LED status light to keep you informed at a glance. Note: There are different light behaviors during setup and during day-

LED / Lights

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Video Doorbell Pro

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Doorbell Angle Kit for Video Doorbell Pro Installation Guide

Inside the box of the Video Doorbell Pro you’ll find a vertical angle bracket to help adjust the angle of your Video Doorbell Pro by 10 degrees. If you need a horizontal adjustment to the angle of your Video Doorbell Pro, reach out to our support team for assistance. They can send you a doorbell ang

Install / Set Up Help

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Video Doorbell Pro

How to Rename a SimpliSafe® Camera

There may be a point where you need to rename a camera for your SimpliSafe® System. Renaming a camera can be done easily through the SimpliSafe® Mobile App, but you can also rename a camera using your Web App. You can select a name from the list of prepopulated names within the SimpliSafe® Mobile ap

Features / Settings

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Cameras

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Video Doorbell Pro Notifications

The Video Doorbell Pro sends you two different types of notifications. You will receive a Doorbell Press notification when someone presses the button on your doorbell, and a Motion Detection notification when the camera registers motion. Customising Motion Detection Notifications The Motion Detectio

Features / Settings

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Video Doorbell Pro