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OverviewAll OhmKats feature a patented OTPT (One Touch Power Test) technology that allows you to self test them for their full operational capability. TroubleshootingWhile the Ohmkat Power Supply is plugged in, an Amber light will illuminate on the adaptor to indicate power. Remove the OhmKat wires
Errors / Warnings
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OhmKat
A "No Video" error means that, while recording, the camera disconnected from SimpliSafe and the video was not able to be saved. This might mean the loss of an entire recording or it might mean a loss of only a portion of the recording after the connection was lost. Unfortunately, we are no
Cameras
If your camera had previously been set up but is now failing to connect to your Wi-Fi network, the Connection Check tool in the SimpliSafe® mobile app will tell you if there are any issues between your network and camera.How to Run a Connection Check:Open the SimpliSafe® mobile appTap on the Cameras
Wi-Fi Troubleshooting
Video recordings are only available to users who are subscribed to select monitoring plans. If you do have a monitoring subscription with recordings and are not seeing videos from your cameras on your timeline in the SimpliSafe® Mobile App, you’ll need to ensure that “Motion Events” are turned ON wi
Troubleshoot an Issue
Please follow the steps below to troubleshoot being unable to live stream.Check the colour of your LED. If it’s a solid yellow, it’s likely downloading a firmware update. This often occurs right after initial installation.Ensure your camera is connected to Wi-Fi.Make sure that your smartphone or tab
Our Cameras have a wide field of view to maximise coverage inside and outside of your home. If you find that your camera is not detecting people or motion, there are a few steps you can take to improve its’ functionality.For the Outdoor Camera, Smart Alarm Wireless Indoor Security Camera, and Video
You can remove a camera from your system in a few easy steps within the SimpliSafe® Mobile App. We recommend that you download recordings from your system's timeline before removing the camera from your system, to ensure you preserve any video you may need in the future.Remove a Camera from the Simp
Install / Set Up Help
