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Can’t Connect Camera to Wi-Fi After Setup

If your camera had previously been set up but is now failing to connect to your Wi-Fi network, the Connection Check tool in the SimpliSafe® mobile app will tell you if there are any issues between your network and camera. How to Run a Connection Check: Open the SimpliSafe® mobile app Tap on the Came

Wi-Fi Troubleshooting

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Cameras

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Why Can’t I Initiate a Live Stream of my Video Doorbell From the SimpliSafe® App?

Please follow the steps below to troubleshoot being unable to livestream. Check the colour of your LED. If it’s a solid yellow, it’s likely downloading a firmware update. This often occurs right after initial installation. Ensure your camera is connected to Wi-Fi. Make sure that your smartphone or t

Troubleshoot an Issue

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Video Doorbell Pro

My Video Doorbell Pro Won't Connect to Wi-Fi During Setup

The Video Doorbell Pro will blink red in any instance where it’s having trouble connecting to Wi-Fi. If you are having trouble connecting your Video Doorbell Pro to Wi-Fi during its initial setup, we recommend making sure that your home network is configured to meet our system requirements. A short

Wi-Fi Troubleshooting

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Video Doorbell Pro

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Video Doorbell Pro LED Usage Status Light Colours

The Video Doorbell Pro's camera LED status light behaves differently during installation and daily use. This can be configured in settings. ​ To learn more about the LED status light’s behaviors during installation, please visit here. The lights listed below are the only colours that the doorbell wi

LED / Lights

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Video Doorbell Pro

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Video Doorbell Pro LED System Status Light Colour's During Setup

The doorbell camera’s LED status light behaves differently during installation and daily use. The lights listed below are the only colours that the camera will display. If you are seeing a colour that is not listed try changing the lighting in the room, as this can affect the look of the coloured li

LED / Lights

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Video Doorbell Pro

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OhmKat Power Supply Troubleshooting

Overview All OhmKats feature a patented OTPT (One Touch Power Test) technology that allows you to self test them for their full operational capability. Troubleshooting While the Ohmkat Power Supply is plugged in, an Amber light will illuminate on the adaptor to indicate power. Remove the OhmKat wire

Errors / Warnings

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OhmKat

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Video Doorbell Pro Notifications

The Video Doorbell Pro sends you two different types of notifications. You will receive a Doorbell Press notification when someone presses the button on your doorbell, and a Motion Detection notification when the camera registers motion. Customising Motion Detection Notifications The Motion Detectio

Features / Settings

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Video Doorbell Pro