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Wireless Outdoor Security Camera Won't Hold A Charge

The Wireless Outdoor Security Camera has an expected battery life of 3 months; however, its lifespan is dependent on usage and the settings on your Outdoor Camera. You can learn more in this article about preserving the battery life of the Outdoor Camera. If you notice that your Outdoor Camera’s bat

Battery / Power

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Outdoor Cameras

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Outdoor Camera Motion Detection Troubleshooting

If you’re getting too many motion alerts when your camera is set to People Only mode, we recommend trying the following tricks: Change your camera’s motion detection setting to All Motion Turn your camera’s sensitivity down to Medium or Low If you have Activity Zones set up, adjust them to also bloc

Troubleshoot an Issue

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Outdoor Cameras

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Maximising Battery Life of the Wireless Outdoor Security Camera

One of the most exciting features of the Outdoor Camera is its wireless power capability and long-lasting battery life. When fully charged, the battery is designed to last for up to 3 months. And since the life of the battery is completely dependent on usage and settings, there are several methods t

Battery / Power

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Outdoor Cameras

How to Reset the Wireless Outdoor Security Camera

If your Wireless Outdoor Security Camera encounters an error that can’t be fixed through normal troubleshooting, performing a factory reset* of the camera may be necessary. First, you’ll need to remove the Outdoor Camera from the SimpliSafe® Mobile App. To remove the camera: Open the SimpliSafe® Mob

Troubleshoot an Issue

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Outdoor Cameras

Delayed Live Streaming for the Wireless Outdoor Security Camera

To optimise battery life the Wireless Outdoor Security Camera enters a “deep sleep” mode when not in use. When a live stream is initiated, the camera must first wake up and then connect to Wi-Fi to start the stream. This process can take up to 10 seconds. If you are concerned about this delay or are

Wi-Fi Troubleshooting

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Outdoor Cameras

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Error: Update Software

What It Means The Wireless Outdoor Security Camera requires a Base Station with the latest firmware updates to run smoothly. The Update Software error means that you need to update your Base Station’s firmware. How To Fix It Before setting up your Outdoor Camera, you will need to update the Base Sta

Errors / Warnings

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Outdoor Cameras

Camera Motion Detection by System Arming State

NOTE: This feature is slowly rolling out to Wireless Outdoor Security Camera as a part of firmware version 1.35. You can check your camera’s firmware version under camera settings within the SimpliSafe® Mobile App. Overview You can customise your SimpliSafe® cameras even further by changing the moti

Features / Settings

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Cameras