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How to Rename a SimpliSafe® Camera

There may be a point where you need to rename a camera for your SimpliSafe® System. Renaming a camera can be done easily through the SimpliSafe® Mobile App, but you can also rename a camera using your Web App. You can select a name from the list of prepopulated names within the SimpliSafe® Mobile ap

Features / Settings

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Error: Update Software

What It MeansThe Wireless Outdoor Security Camera requires a Base Station with the latest firmware updates to run smoothly. The Update Software error means that you need to update your Base Station’s firmware.How To Fix ItBefore setting up your Outdoor Camera, you will need to update the Base Statio

Errors / Warnings

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Outdoor Cameras

Video Recordings for Camera not showing up on Timeline

Video recordings are only available to users who are subscribed to select monitoring plans. If you do have a monitoring subscription with recordings and are not seeing videos from your cameras on your timeline in the SimpliSafe® Mobile App, you’ll need to ensure that “Motion Events” are turned ON wi

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Can't Initiate Live Stream From Within the SimpliSafe® App

Please follow the steps below to troubleshoot being unable to live stream.Check the colour of your LED. If it’s a solid yellow, it’s likely downloading a firmware update. This often occurs right after initial installation.Ensure your camera is connected to Wi-Fi.Make sure that your smartphone or tab

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Cameras

Camera Does Not Detect People

Our Cameras have a wide field of view to maximise coverage inside and outside of your home. If you find that your camera is not detecting people or motion, there are a few steps you can take to improve its’ functionality.For the Outdoor Camera, Smart Alarm Wireless Indoor Security Camera, and Video

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Cameras

Performance Mode for Cameras

When connected to a continuous power source, the Outdoor Camera and Smart Alarm Wireless Indoor Security Camera can enter performance mode.When performance mode is enabled for a camera, the camera will remain awake allowing for faster live streams versus battery power. This feature is available to t

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Cameras

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Unable to Set Up a Camera Because it is Already Associated With Another Account

Why does this error happen?This error usually occurs because this camera is already associated with another account. To deter theft, we do not allow a camera to be added to an account without being fully removed from the original account.This tends to occur when a camera is purchased second-hand. Th

Errors / Warnings

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Cameras