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My Video Doorbell Pro Won't Connect to Wi-Fi During Setup

The Video Doorbell Pro will blink red in any instance where it’s having trouble connecting to Wi-Fi. If you are having trouble connecting your Video Doorbell Pro to Wi-Fi during its initial setup, we recommend making sure that your home network is configured to meet our system requirements.A short l

Wi-Fi Troubleshooting

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Video Doorbell Pro

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Where Should I Place My Smart Alarm Wireless Indoor Security Camera?

Placement of your Smart Alarm Wireless Indoor Security Camera can vary from home to home. To get the most out of your camera, we recommend placing it in a spot that covers a significant portion of a room.Here are some tips to keep in mind when finding the right location to install your camera:Place

Install / Set Up Help

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Smart Alarm Indoor Camera

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Smart Alarm Wireless Indoor Security Camera Wi-Fi Troubleshooting

This article will walk you through various scenarios where Wi-Fi troubleshooting may be needed to connect to and stream from your Smart Alarm Wireless Indoor Security Camera. You can scroll through the article, or click on one of the sections below to be taken directly to those steps:Trouble Connect

Wi-Fi Troubleshooting

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Smart Alarm Indoor Camera

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Why Can’t I Initiate a Live Stream of my Video Doorbell From the SimpliSafe® App?

Please follow the steps below to troubleshoot being unable to livestream.Check the colour of your LED. If it’s a solid yellow, it’s likely downloading a firmware update. This often occurs right after initial installation.Ensure your camera is connected to Wi-Fi.Make sure that your smartphone or tabl

Troubleshoot an Issue

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Video Doorbell Pro

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Can I use the SimpliCam Wired Indoor Camera outdoors?

The SimpliCam Wired Indoor Camera is designed for indoor use. If you're looking to protect the outside of your home with a camera- check out the new SimpliSafe Wireless Outdoor Security Camera !Using the SimpliCam Wired Indoor Camera outdoors may void your warranty.

Features / Settings

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SimpliCam

Smart Alarm Wireless Indoor Security Camera is Detecting Motion too Late

If your Smart Alarm Wireless Indoor Security Camera is detecting motion too late, there are generally two factors at play: improper placement of the camera, or a weak connection between it and your Wi-Fi network.Troubleshoot the connection between your camera and Wi-Fi networkTo determine whether th

Troubleshoot an Issue

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Smart Alarm Indoor Camera

Too Many Motion Alerts From the SimpliCam® Wired Indoor Security Camera

The SimpliCam® Wired Indoor Security Camera comes equipped with a passive infrared (PIR) sensor that allows it to sense contrasting temperature changes in its field of view to determine if it should send you a motion alert.The frequency of motion alerts can be adjusted through your SimpliSafe® Mobil

Troubleshoot an Issue

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SimpliCam