Too Many Motion Alerts From the Video Doorbell Pro
Updated
The Video Doorbell Pro is equipped with a PIR sensor that allows it to detect contrasting changes in the scenery, while using AI to process the images to determine if a motion alert is needed.
The amount of motion alerts you receive can be adjusted through the SimpliSafe® Mobile App and Online Account Settings. There you can adjust the sensitivity to High, Medium, or Low. This will affect how much motion, and what sized objects will trigger a motion alert from your camera.
High sensitivity will give you more frequent motion alerts
Medium sensitivity is the default setting. You will receive a normal amount of notifications when using this setting
Low sensitivity will give you fewer motion alerts
*Note, disabling motion alert notifications for your SimpliSafe® system will not turn off doorbell-press notifications.
You can change your settings in the mobile or web app using the steps below.
SimpliSafe® Mobile App
Open the SimpliSafe® App on your phone or tablet
Select the Cameras tab from the navigation bar at the bottom of the screen
Tap on the gear icon for Camera Settings in the upper right corner of the app
Select your Video Doorbell Pro from the list of Cameras
Choose Motion Detection
Adjust the sensitivity sliders, as needed
Once done, select Save in the upper right corner to save your selections
SimpliSafe® Online Account
Log into your SimpliSafe® Online Account using the browser of your choice
If you manage multiple properties, choose the location you wish to update from the list by clicking on the Base Station Serial Number or Property Address
Select Devices from the left hand navigation menu
Click on your Video Doorbell Pro from the list of Cameras
A pop up menu will appear to the right hand side of the screen
Adjust the sensitivity slider, as needed
Once done, choose Save Changes from the bottom of the pop up to save your selections
If your Video Doorbell Pro is angled towards a high-traffic area, you may be able to resolve excessive motion events by adjusting the angle using the vertical angle bracket that was included in the box. If you require the ability to adjust your camera’s angle horizontally (side to side), a horizontal angle bracket can do the trick. Our Support team can send you a Doorbell Angle Kit - free of charge!