Chime Connector Overview and Installation Guide
Updated
Overview
The Chime Connector is a useful part of the Video Doorbell Pro’s setup. It helps to prevent the Video Doorbell Pro from producing a constant buzzing sound, or from not sounding at all when its button is pressed. If you do not have a Chime Connector, contact our Support team and they will send one to you free of charge.
Video Doorbell Pro Requirements
To ensure that your Video Doorbell Pro works as intended, it’s also important to make sure that its setup aligns with its requirements. The Video Doorbell Pro and Chime Connector require:
Existing doorbell wiring
A mechanical chime. The Video Doorbell Pro and Chime Connector are not compatible with digital chimes.
A transformer with 8-24VAC, 10-30VA.
Installing the Chime Connector
The steps below will walk you through the most common setup for the Chime Connector. If your chime’s setup does not match the steps below, please utilize the instructions in the SimpliSafe® app.
If you are installing a Video Doorbell Pro and Chime Connector together as a first time setup, please see the in-app
installation guide. If you already have an existing Video Doorbell Pro installed, find the Chime Connector install steps in the Video Doorbell Pro’s settings.
You can install your Chime Connector by taking the following steps:
Important: Use your circuit breaker to turn off the power to your existing doorbell. To locate the correct switch, try turning off each switch one at a time until your doorbell no longer rings
Find the doorbell chime and remove its cover
Some covers can be lifted off, others may need to be unscrewed
If your chime has batteries, the Chime Connector cannot support it
Locate the screw terminals on the chime. The terminals might be listed as Front/Trans/Rear, A/B/C, or 1/2/3. You will need to use the middle (“Trans”) and left or right (“Front”) terminal, which should have wiring attached to them
Loosen the screw to disconnect the “Front” wire and clip it into the Chime Connector’s blue wire connector
Note: Trim the “Front” wire to 1/4 inch before inserting it into the wire connector
Attach the other blue wire from the Chime Connector to the “Front” terminal
Loosen the screw to disconnect the “Trans” wire and clip it into the Chime Connector’s white wire connector
Note: Trim the “Trans” wire to 1/4 inch before inserting it into the wire connector
Attach the other white wire from the Chime Connector to the “Trans” terminal
Find a place to put your Chime Connector, then replace the cover. You can use the adhesive backing to stick the Chime Connector outside the box, or tuck it inside if there’s room. Make sure it won’t interfere with moving parts and muffle your chime
Turn the power back on and make sure your doorbell still rings. If it doesn’t, double check that the wire connections are tight
If you are still having trouble, please contact our Support team for additional help.