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How is my Privacy Protected When Using SimpliSafe® Active Guard Outdoor Protection?

We are committed to protecting our customers' privacy and sensitive data just as vigilantly as their homes. First, you control what cameras and when live agents monitor your location. Agents only have access to outdoor-enabled cameras during a motion event that occurs during your subscription s

Install / Set Up Help

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Outdoor Camera Series 2

What is the Difference Between SimpliSafe® Active Guard Outdoor Protection and Intruder Intervention?

Currently, Core monitoring plan subscribers (formerly Fast Protect™) with a Smart Alarm Indoor Camera have the benefit of professional monitoring intervention when break-ins happen inside the home. This technology, known as intruder intervention, allows SimpliSafe® professional monitoring agents to

Features / Settings

Help Center Article

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Outdoor Camera Series 2

How to Create, Delete, or Modify a Familiar Face within the SimpliSafe® Mobile App

The “Familiar Face” feature is a great way for professional monitoring agents to know who should be allowed on your property. For example, you might want to create a familiar face for an in-law, neighbor, or maybe a dog walker. Our expert monitoring agents are trained to use familiar faces to identi

Install / Set Up Help

Help Center Article

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Outdoor Camera Series 2

How to Delete Facial Recognition History From SimpliSafe® Active Guard Outdoor Protection

If you choose to opt out of Automatic Face Matching, you can delete your facial recognition history from within the SimpliSafe® Mobile App:Open the SimpliSafe® Mobile App on your phone or tabletChoose My System from the bottom navigation barSelect Location SettingsScroll to the bottom and tap ‘Autom

Features / Settings

Help Center Article

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Outdoor Camera Series 2

How to Temporarily Turn Off SimpliSafe® Active Guard Outdoor Protection on a Specific Camera

If you wish to temporarily turn off or disable SimpliSafe® Active Guard Outdoor Protection for a specific camera on your system, you can do this at any time from within the SimpliSafe® Mobile App.Open the SimpliSafe® Mobile App on your phone or tabletChoose My System from the bottom navigation barSe

Features / Settings

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Outdoor Camera Series 2

What Does Common Activity Event, Person on Property, and Emergency Event Mean?

Common Activity Event, Person on Property, and Emergency Event are new terms used within the SimpliSafe® Mobile App when SimpliSafe® Active Guard Outdoor Protection is enabled. This is to let you know what occurred on your cameras after our system and expert monitoring agents have verified your even

Features / Settings

Help Center Article

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Outdoor Camera Series 2

What are Familiar Faces for SimpliSafe® Active Guard Outdoor Protection

Familiar faces are a way for professional monitoring agents to know who should be allowed on your property. For example, you may want to create a familiar face for an in-law, a neighbor, or maybe a dog walker. Our expert monitoring agents are trained to use familiar faces to identify a match when th

Features / Settings

Help Center Article

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Outdoor Camera Series 2