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OverviewThe app error “Camera Disconnected” can happen for several reasons, depending on whether the issue is happening with one camera, several cameras, or all of your cameras. This article will explore varying troubleshooting across these scenarios. Use the collapsible section that best describes
Errors / Warnings
Help Center Article
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Cameras
OverviewThe image of your Outdoor Camera Series 2 or Outdoor Camera can be rotated to 180 degrees, in the event you mount the camera upside down. This can be done within the SimpliSafe® Mobile App by navigating to your camera’s settings.Supported CamerasThe following cameras support this functionali
Features / Settings
The Outdoor Camera Power Cable is a great way to keep your Outdoor Camera powered at all times. The Outdoor Camera Power Cable comes with cable clips that can be applied to a clean surface with the built-in adhesives, or permanently attached to that surface using screws. We recommend a 5/64” drill b
Install / Set Up Help
An exciting feature of the SimpliSafe® App is the ability to reorder your list of cameras in the Cameras tab in the app*. This is helpful if you want to see your cameras in alphabetical order, or organized in any specific way. To Reorder Your Cameras in the SimpliSafe® App:Open the SimpliSafe® App o
Outdoor Cameras
Activity Zones are a great way to limit the number of motion detection alerts you receive from your camera inside and outside of your home. You’ll simply tap on the squares within your Motion Detection settings to exclude zones from triggering a motion event.Supported CamerasThe following cameras su
You can remove a camera from your system in a few easy steps within the SimpliSafe® Mobile App. We recommend that you download recordings from your system's timeline before removing the camera from your system, to ensure you preserve any video you may need in the future.Remove a Camera from the
There may be a point where you need to rename a camera for your SimpliSafe® System. Renaming a camera can be done easily through the SimpliSafe® Mobile App, but you can also rename a camera using your Web App. You can select a name from the list of prepopulated names within the SimpliSafe® Mobile ap
