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How to Take a Photo of Video Footage from within the SimpliSafe® Mobile App

Photo capture within the SimpliSafe® Mobile App allows you to easily take a photo or screenshot of a video recording from your system timeline. You can also use the filters at the top of the timeline to filter by Date or by a specific camera to better locate the footage you wish to view. To Use Phot

Features / Settings

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Cameras

How SimpliSafe® Products Respond During an Alarm

SimpliSafe’s® Professional Monitoring protects your home or business across many types of alarms. If an alarm is triggered from your system, you’ll be immediately notified through App Push Notifications or Alarm Text Messages. Depending on your monitoring plan and alarm type you can also interact wi

Features / Settings

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Product Support

How to Temporarily Turn Off SimpliSafe® Active Guard Outdoor Protection on a Specific Camera

If you are subscribed to a residential or business Pro Plus or Pro monitoring plan, you'll have additional options to manage your camera settings for SimpliSafe® Active Guard Outdoor Protection within the SimpliSafe® App. If you wish to temporarily turn off or disable Active Guard Outdoor Protection

Features / Settings

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Outdoor Camera Series 2

Where to Place the Outdoor Camera Series 2

The Outdoor Camera Series 2 is designed for outdoor usage in both residential and business environments. Finding the right spot for your Outdoor Camera is crucial to capturing motion events, and ensuring that SimpliSafe® Active Guard Outdoor Protection can provide agent intervention, when subscribed

Install / Set Up Help

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Outdoor Cameras

Outdoor Camera is not Recording

The Outdoor Camera will record motion events to your system’s timeline, with select monitoring subscriptions. If you are subscribed to a monitoring plan that supports timeline recordings and are not seeing recordings appear within the SimpliSafe® Mobile App or Online Account, this article will walk

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Cameras

Video Recordings for Camera not showing up on Timeline

Video recordings are only available to users who are subscribed to select monitoring plans. If you do have a monitoring subscription and are not seeing videos from your cameras on your timeline in the SimpliSafe® Mobile App, you’ll need to ensure that “Motion Events” are turned ON within the motion

Troubleshoot an Issue

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Cameras

What is the Difference Between SimpliSafe® Active Guard Outdoor Protection and Intruder Intervention?

Subscribers to the residential or business Pro Plus, Pro, or Core plans with a Smart Alarm Indoor Camera have the benefit of professional monitoring intervention when break-ins happen inside the home. This technology, known as intruder intervention, allows SimpliSafe® professional monitoring agents

Features / Settings

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Outdoor Camera Series 2