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How can I Tell if an Agent is Viewing a Camera Feed for SimpliSafe® Active Guard Outdoor Protection?

SimpliSafe® Active Guard Outdoor Protection includes agent intervention when an unknown person is on your property. If an expert monitoring agent is actively viewing a camera event, you’ll see the event status read Agent Verifying in the Timeline. Additionally, your Outdoor Security Camera Series 2

Features / Settings

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Outdoor Cameras

Why are Some Settings Locked for my Camera?

If your Outdoor Security Camera Series 2, Video Doorbell Pro, and/or Video Doorbell Series 2 is enrolled in SimpliSafe® Active Guard Outdoor Protection, some settings will have a “Locked” icon next to them under Camera Settings within the SimpliSafe® Mobile App. This is due to the fact that these se

Features / Settings

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Outdoor Cameras

How to Find the Serial Number for Your SimpliSafe® Device or Camera

During troubleshooting or for account verification purposes, you may be required to identify the serial number for a product within your system. You can easily find the serial number for your devices or cameras within the SimpliSafe® Mobile App. Locating the Serial Number for your Base Station in th

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Product Support

SimpliSafe® Active Guard Outdoor Protection Requirements

SimpliSafe® Active Guard Outdoor Protection is compatible with the Outdoor Security Camera Series 2, Video Doorbell Series 2, and Video Doorbell Pro. While the Video Doorbell Pro is compatible with this service, it is not intended to be the sole camera for this service. You can enable up to 3 camera

Features / Settings

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Outdoor Cameras

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How to use Two-Way Audio for Cameras

What Is Two-Way Audio? While using the SimpliSafe® Mobile App, Two-Way Audio lets you hear audio from your camera and speak through it while viewing a live stream. Two-Way Audio is available on all SimpliSafe® cameras. How to Turn On Two-Way Audio To enable Two-Way Audio, confirm the Mic & Audio set

Features / Settings

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Cameras

Two-Way Audio Troubleshooting for Cameras

Two-Way Audio is a great feature to have and use with our cameras, and can help deter potential intruders or bad actors. If you find your Two-Way Audio isn’t working, there are a few steps you can take to troubleshoot it. Please keep in mind that Two-Way Audio works differently for some cameras when

Errors / Warnings

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Cameras

Night Vision Troubleshooting for Cameras

Night Vision is a feature that allows your camera to use infrared technology to see in low-light conditions. The setting for this feature can be found in the SimpliSafe® Mobile App by navigating to camera settings: Open the SimpliSafe® Mobile App on your phone or tablet Choose My System from the bot

Troubleshoot an Issue

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Cameras