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What it MeansAn "Unable to Stream Video" error means that the app was unable to download and display the streamable video. As this is likely an issue on the app end, our team is notified of these errors and investigates promptly to ensure your video is back up for streaming as soon as poss
Errors / Warnings
Help Center Article
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Cameras
The audio from the Outdoor Camera is designed to come in clearly through the SimpliSafe® Mobile App when reviewing timeline events or watching a live stream. If you find that the audio sounds muffled, dampened, or echo-like, there are a few steps you can take to try and improve your audio experience
Troubleshoot an Issue
What is it?When in lowlight settings, your camera may pick up ghost-like "orbs" while recording. Don't worry—there's nothing supernatural going on. These orbs are called backscatter, or near-camera reflection. Backscatter happens when dust, water droplets, or other particles are
There are two main reasons that a camera may lose its Wi-Fi connection. It may be installed too far from your Wi-Fi router, or it may not have sufficient bandwidth. If Your Camera Will Not Connect to Wi-Fi During Initial SetupIf you are having trouble connecting your camera to Wi-Fi during a first-t
Wi-Fi Troubleshooting
A "Camera Connection Dropped" error means that during a live stream, SimpliSafe stopped receiving video from the camera. This is often the result of poor internet connectivity between the camera and the router, causing the camera to be unable to upload video for viewing as fast as it is recording. T
Night Vision is a feature that allows your camera to use infrared technology to see in low-light conditions. The setting for this feature can be found in the SimpliSafe® Mobile App by navigating to camera settings:Choose the Cameras tab at the bottom of the appSelect the gear icon for Camera Setting
What It MeansIf you see a low battery warning on your Wireless Outdoor Security Camera, Outdoor Security Camera Series 2, or Smart Alarm Wireless Indoor Security Camera, that means that you need to charge its battery so it can continue recording video and live streaming. How To Charge The Outdoor Ca
