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When connected to a continuous power source, the Outdoor Camera and Smart Alarm Wireless Indoor Security Camera can enter performance mode. When performance mode is enabled for a camera, the camera will remain awake allowing for faster live streams versus battery power. This feature is available to
Features / Settings
Help Center Article
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Cameras
This error can occur within the SimpliSafe® Mobile App when the camera has been partially removed from the Base Station but failed to fully remove itself from the mobile app.As a first step, we recommend tapping on Finish Setup and see if it allows that camera to connect. If that step fails, the bes
Errors / Warnings
You can remove a camera from your system in a few easy steps within the SimpliSafe® Mobile App. We recommend that you download recordings from your system's timeline before removing the camera from your system, to ensure you preserve any video you may need in the future.Remove a Camera from the
Install / Set Up Help
Want to upgrade to SimpliSafe® Active Guard Outdoor Protection? Call us to learn more and switch your plan at 888-910-1458SimpliSafe® Active Guard Outdoor Protection builds upon our existing in-home professional monitoring services and is included as part of two new plans: Pro Plus and Pro monitorin
Outdoor Camera Series 2
When installing your Outdoor Camera, it’s important to ensure that you twist the mounting dome onto the mounting plate until you hear an audible “click”. Continue to twist clockwise by hand until there is an audible “click”. When done properly, the mount will feel stable and secure; it will also req
SimpliSafe® Active Guard Outdoor Protection includes agent intervention when an unknown person is on your property. If an expert monitoring agent is actively viewing a camera event, you’ll see the event status read Agent Verifying in the Timeline. Additionally, your Outdoor Security Camera Series 2
SimpliSafe® Active Guard Outdoor Protection is compatible with the Outdoor Security Camera Series 2, as well as Video Doorbell Pro. While Video Doorbell Pro is compatible with this service, it is not intended to be the sole camera for this service. You can enable up to 3 cameras for Active Guard Out
