Product Support
Getting Started
Using Your System
Account & Billing
Community
Login
All
The Outdoor Security Camera Series 2 has a rechargeable battery that lasts up to 3 months depending on settings and usage. If you plan on using your Outdoor Security Camera Series 2 with SimpliSafe® Active Guard Outdoor Protection, you will need to plug your camera into power using the outdoor power
Battery / Power
Help Center Article
•
Outdoor Camera Series 2
A "No Video" error means that, while recording, the camera disconnected from SimpliSafe and the video was not able to be saved. This might mean the loss of an entire recording or it might mean a loss of only a portion of the recording after the connection was lost. Unfortunately, we are no
Errors / Warnings
Cameras
In some instances, you may need to add the MAC Address of a SimpliSafe® product to your network’s allow list or firewall in order for it to connect to Wi-Fi. A MAC Address is a unique, 12-character alphanumeric attribute that is used to identify individual electronic devices on a network.Only the Ba
Install / Set Up Help
The audio from the Outdoor Camera is designed to come in clearly through the SimpliSafe® Mobile App when reviewing timeline events or watching a live stream. If you find that the audio sounds muffled, dampened, or echo-like, there are a few steps you can take to try and improve your audio experience
Troubleshoot an Issue
What It MeansIf you see a low battery warning on your Wireless Outdoor Security Camera, Outdoor Security Camera Series 2, or Smart Alarm Wireless Indoor Security Camera, that means that you need to charge its battery so it can continue recording video and live streaming. How To Charge The Outdoor Ca
The Outdoor Camera will record motion events to your system’s timeline, with select monitoring subscriptions. If you are subscribed to a monitoring plan that supports timeline recordings and are not seeing recordings appear within the SimpliSafe® Mobile App or Web App, this article will walk you thr
Video recordings are only available to users who are subscribed to select monitoring plans. If you do have a monitoring subscription and are not seeing videos from your cameras on your timeline in the SimpliSafe® Mobile App, you’ll need to ensure that “Motion Events” are turned ON within the motion
