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Outdoor Camera is not Recording

The Outdoor Camera will record motion events to your system’s timeline, with select monitoring subscriptions. If you are subscribed to a monitoring plan that supports timeline recordings and are not seeing recordings appear within the SimpliSafe® Mobile App or Web App, this article will walk you thr

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Cameras

How to Rename a SimpliSafe® Camera

There may be a point where you need to rename a camera for your SimpliSafe® System. Renaming a camera can be done easily through the SimpliSafe® Mobile App, but you can also rename a camera using your Web App. You can select a name from the list of prepopulated names within the SimpliSafe® Mobile ap

Features / Settings

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Cameras

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Error: Update Software

OverviewThe Wireless Outdoor Security Camera and Outdoor Security Camera Series 2 require a Gen 3 Base Station running the latest firmware. The “Update Software” error typically means that you need to update your Base Station’s firmware.Not sure what version of the firmware is installed on your syst

Errors / Warnings

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Outdoor Camera

Video Recordings for Camera not showing up on Timeline

Video recordings are only available to users who are subscribed to select monitoring plans. If you do have a monitoring subscription and are not seeing videos from your cameras on your timeline in the SimpliSafe® Mobile App, you’ll need to ensure that “Motion Events” are turned ON within the motion

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Cameras

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Can't Initiate Live Stream From Within the SimpliSafe® App

Please follow the steps below to troubleshoot being unable to live stream.Check the color of your LED. If it’s a solid yellow, it’s likely downloading a firmware update. This often occurs right after initial installation.Ensure your camera is connected to Wi-Fi.  Make sure that your smartphone or ta

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Cameras

Camera Does Not Detect People

Our Cameras have a wide field of view to maximize coverage inside and outside of your home. If you find that your camera is not detecting people or motion, there are a few steps you can take to improve its’ functionality. For the Outdoor Camera, Smart Alarm Wireless Indoor Security Camera, and Video

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Cameras

Performance Mode for Cameras

When connected to a continuous power source, the Outdoor Camera and Smart Alarm Wireless Indoor Security Camera can enter performance mode. When performance mode is enabled for a camera, the camera will remain awake allowing for faster live streams versus battery power. This feature is available to

Features / Settings

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Cameras