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Video Doorbell Pro Installation Guide

OverviewThe Video Doorbell Pro integrates seamlessly with your SimpliSafe® system, allowing you to see visitors and interact with them through its live streaming and two-way audio features, without needing to be home.If you are subscribed to either our Pro Premium Monitoring or Self Monitoring with

Install / Set Up Help

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Video Doorbell Pro

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How do I use 2-way audio on the cameras?

What is 2-way Audio?2-way audio is a feature that works on all SimpliSafe® cameras. While using the SimpliSafe® Mobile App, 2-way audio allows you to hear audio from your camera and speak through it when viewing live streams.How to Enable 2-way AudioYou can enable 2-way audio in the SimpliSafe® Mobi

Features / Settings

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What does “Camera Connection Dropped” mean?

A "Camera Connection Dropped" error means that during a live stream, SimpliSafe stopped receiving video from the camera. This is often the result of poor internet connectivity between the camera and the router, causing the camera to be unable to upload video for viewing as fast as it is recording. T

Wi-Fi Troubleshooting

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Cameras

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What does the SimpliCam Wired Indoor Camera Privacy Shutter Do?

SimpliCam Wired Indoor Camera was built with a stainless steel privacy shutter to give you complete control over your privacy. The privacy shutter closes to physically cover the lens.If the camera is paired with a SimpliSafe security system, the shutter will by default be closed in Home mode and whe

Features / Settings

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SimpliCam

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Too Many Motion Alerts From Video Doorbell Pro

The Video Doorbell Pro is equipped with a PIR sensor that allows it to detect contrasting changes in the scenery, while using AI to process the images to determine if a motion alert is needed.The amount of motion alerts you receive can be adjusted through the SimpliSafe® Mobile App and Web App Setti

Troubleshoot an Issue

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Can SimpliCam Wired Indoor Camera Be Moved After Installing It?

Yes, you can easily move your camera. If the new location is still in the range of its current Wi-Fi network, it can be moved around the home without any preparation. It will reconnect to the same Wi-Fi network when you plug it back in. If the new location is on a new Wi-Fi network, you will need to

Install / Set Up Help

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When does the SimpliCam Wired Indoor Camera record?

The SimpliCam Wired Indoor Camera records during the following events:AlarmsDisarming your SimpliSafe systemCamera Detected MotionUser Triggered RecordingSecret Alerts (When Enabled)User-Initiated Test of the SimpliSafe systemDuress AlarmSilent Panic buttonEntry Delay (After entering your home while

Features / Settings

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SimpliCam