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App Error: Camera Disconnected

Overview The app error “Camera Disconnected” can happen for several reasons, including if you’ve changed your Wi-Fi recently or if the camera battery has been replaced. The following article will walk you through a few troubleshooting scenarios to help get your camera back up and running. Use the co

Errors / Warnings

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Cameras

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SimpliCam® Wired Indoor Camera Overview and Installation Guide

Overview Keep an eye on your home with HD video that you can live stream from your phone, tablet, or computer with the SimpliCam® Wired Indoor Camera. The SimpliCam® alerts you the instant it detects motion so you can see what’s happening and take action through its 2-way audio. Enhance your recordi

Install / Set Up Help

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SimpliCam

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What is the Difference Between the SimpliCam® Wired Indoor Security Camera and Smart Alarm Wireless Indoor Security Camera

The SimpliCam® Wired Indoor Security Camera is our entry-level indoor security camera designed to monitor what’s happening when you’re not home. The Smart Alarm Wireless Indoor Security Camera, when paired with intruder intervention*, is our most advanced indoor security camera yet - offering next-l

Features / Settings

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Smart Alarm Indoor Camera

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What does the SimpliCam® Wired Indoor Camera Privacy Shutter Do?

SimpliCam® Wired Indoor Camera was built with a stainless steel privacy shutter to give you complete control over your privacy. The privacy shutter closes to physically cover the lens. The shutter by default will be closed in Home mode and when the system is Off. It will be open in Away mode while s

Features / Settings

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SimpliCam

Night Vision Troubleshooting for Cameras

Night Vision is a feature that allows your camera to use infrared technology to see in low-light conditions. The setting for this feature can be found in the SimpliSafe® App by navigating to camera settings: Open the SimpliSafe® App on your phone or tablet Choose My System from the bottom navigation

Troubleshoot an Issue

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Cameras

How to Reorder Cameras in the SimpliSafe® App

An exciting feature of the SimpliSafe® App is the ability to reorder your list of cameras in the Cameras tab in the app*. This is helpful if you want to see your cameras in alphabetical order, or organized in any specific way. To Reorder Your Cameras in the SimpliSafe® App: Open the SimpliSafe® App

Features / Settings

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Outdoor Cameras

Two-Way Audio Troubleshooting for Cameras

Two-Way Audio is a great feature to have and use with our cameras, and can help deter potential intruders or bad actors. If you find your Two-Way Audio isn’t working, there are a few steps you can take to troubleshoot it. Please keep in mind that Two-Way Audio works differently for some cameras when

Errors / Warnings

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Cameras