‎SimpliCam | SimpliSafe Support Home
Skip to main content

Conversation List

Filter by

(42)
How to Take a Photo of Video Footage from within the SimpliSafe® Mobile App

Photo capture within the SimpliSafe® Mobile App allows you to easily take a photo or screenshot of a video recording from your system timeline. You can also use the filters at the top of the timeline to filter by Date or by a specific camera to better locate the footage you wish to view. To Use Phot

Features / Settings

Help Center Article

 • 

Cameras

SA
SimpliCam® Wired Indoor Camera Overview and Installation Guide

Overview Keep an eye on your home with HD video that you can live stream from your phone, tablet, or computer with the SimpliCam® Wired Indoor Camera. The SimpliCam® alerts you the instant it detects motion so you can see what’s happening and take action through its 2-way audio. Enhance your recordi

Install / Set Up Help

Help Center Article

 • 

SimpliCam

SA
What is the Difference Between the SimpliCam® Wired Indoor Security Camera and Smart Alarm Wireless Indoor Security Camera

The SimpliCam® Wired Indoor Security Camera is our entry-level indoor security camera designed to monitor what’s happening when you’re not home. The Smart Alarm Wireless Indoor Security Camera, when paired with intruder intervention*, is our most advanced indoor security camera yet - offering next-l

Features / Settings

Help Center Article

 • 

Smart Alarm Indoor Camera

Video Recordings for Camera not showing up on Timeline

Video recordings are only available to users who are subscribed to select monitoring plans. If you do have a monitoring subscription and are not seeing videos from your cameras on your timeline in the SimpliSafe® Mobile App, you’ll need to ensure that “Motion Events” are turned ON within the motion

Troubleshoot an Issue

Help Center Article

 • 

Cameras

How to Find the Serial Number for Your SimpliSafe® Device or Camera

During troubleshooting or for account verification purposes, you may be required to identify the serial number for a product within your system. You can easily find the serial number for your devices or cameras within the SimpliSafe® Mobile App. Locating the Serial Number for your Base Station in th

Help Center Article

 • 

Product Support

SA
App Error: Camera Disconnected

Overview The app error “Camera Disconnected” can happen for several reasons, including if you’ve changed your Wi-Fi recently or if the camera battery has been replaced. The following article will walk you through a few troubleshooting scenarios to help get your camera back up and running. Use the co

Errors / Warnings

Help Center Article

 • 

Cameras

SA
What does the SimpliCam® Wired Indoor Camera Privacy Shutter Do?

SimpliCam® Wired Indoor Camera was built with a stainless steel privacy shutter to give you complete control over your privacy. The privacy shutter closes to physically cover the lens. The shutter by default will be closed in Home mode and when the system is Off. It will be open in Away mode while s

Features / Settings

Help Center Article

 • 

SimpliCam