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Base Station Light Won't Turn Off

The Base Station boasts a wide variety of LED colors, but has 3 distinct lights in use: the base light, wall power light, and the trouble signal light. You can turn off these lights within the SimpliSafe® Mobile App, or by using your Keypad. NOTE: You cannot turn off the light for when your system i

troubleshoot an issue

features / settings

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Base Station

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How to Set Up a Replacement Base Station

There may be a point where you need to transfer service to a new Base Station. Follow along with our interactive transfer experience

install / set up help

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Base Station

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Base Station and System Settings

Use the Keypad, Mobile or Web App to change your Base Station's settings - including System Volume, Alarm Delays, and Wi-Fi set up.

features / settings

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Base Station

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No Link to Dispatcher Warning (Gen 3 SimpliSafe®)

Your Base Station is the brains of your system and requires a clear connection between your SimpliSafe devices and home network. In some instances, resetting the Base Station will be a step you need to take to restore system communication. 

errors / warnings

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Base Station

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Base Station (Gen 3) Overview and Installation Guide

The Base Station is the brains and primary siren of your system. It communicates with all of your devices and sends us your alarm signals if you have activated alarm monitoring service.

install / set up help

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Base Station

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Why Does my Base Station Have a Red Light?

The Base Station can pulse red for two different reasons. Depending on the length of the pulse or the timing between it, it can mean different things. Slow Pulse, with 8-10 seconds between each pulse This indicates that there is a minor system error, such as radio interference. You can check the Key

led / lights

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Base Station

What does the error "Power Outage" mean?

In the event that you lose power, your Base Station has four (4) NiMH (nickel-metal hydride) rechargeable batteries that can keep your system powered for up to 24 hours. During this time, you’ll still be able to arm and disarm your system using the Keypad or Key Fob. You’ll be able to live stream fr

errors / warnings

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Base Station