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How To Change The Base Station's Siren Volume

The Base Station’s siren has four volume settings: Off, Low, Medium, and High, and by default it is set to High. You can change the siren’s volume using the SimpliSafe® Mobile App, Online Account, or Keypad by taking the following steps: SimpliSafe® Mobile App: Navigate to the My System gear on the

features / settings

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Base Station

How to Reset the Base Station

When troubleshooting your system, there may come a time when you need to reset your Base Station to clear out any errors. Before Getting Started You’ll need to be able to access the bottom of the Base Station to complete these steps. You’ll also need your own Phillips head screwdriver to access the

troubleshoot an issue

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Base Station

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Base Station LED Status Light Colors

Your Base Station is programmed to display a variety of colors based off the system status. Learn more about what those lights mean in this guide.

led / lights

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Base Station

How to Find the Serial Number for Your SimpliSafe® Device or Camera

During troubleshooting or for account verification purposes, you may be required to identify the serial number for a product within your system. You can easily find the serial number for your devices or cameras within the SimpliSafe® Mobile App. Locating the Serial Number for your Base Station in th

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Product Support

Base Station Battery Failure

If there is a technical issue with the batteries, or if the Base Station is having trouble keeping them charged, you may receive a Keypad warning or Base Station announcement to notify you of the problem.

troubleshoot an issue

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Base Station

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Gen 3 SimpliSafe® Overview

A powerful home security system built for the unexpected The Gen 3 SimpliSafe® system is our upgraded DIY security system, with new features added to provide home and business owners peace of mind. This third-generation of our security system is Wi-Fi compatible, has more than double the components

install / set up help

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Base Station

What Does "Invalid Base Station Serial" Mean?

When adding a Base Station to your system, you may run into an “Invalid Base Station Serial” error message in the SimpliSafe® Mobile App. This could be due to one of two reasons: The Base Station’s serial number was entered incorrectly while setting up your system You are completing a Base Station r

errors / warnings

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Base Station