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How to Reset the Base Station

When troubleshooting your system, there may come a time when you need to reset your Base Station to clear out any errors. Before Getting Started You’ll need to be able to access the bottom of the Base Station to complete these steps. You’ll also need your own Phillips head screwdriver to access the

Troubleshoot an Issue

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Base Station

What Does "Invalid Base Station Serial" Mean?

When adding a Base Station to your system, you may run into an “Invalid Base Station Serial” error message in the SimpliSafe® Mobile App. This could be due to one of two reasons: The Base Station’s serial number was entered incorrectly while setting up your system You are completing a Base Station r

Errors / Warnings

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Base Station

Why is the Light on my Base Station Yellow?

The Base Station will be yellow in color when an update is downloaded or applied to your system. When the update is downloading, your Base Station will be a static yellow color. When the update is being applied to your Base Station, the yellow colored light will circle the Base Station, similar to a

LED / Lights

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Base Station