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At SimpliSafe®, we are always working on our devices by releasing firmware and software updates for system-wide and device-specific improvements. We are always updating our customers on the latest firmware releases in our Community so you can be informed about the latest and greatest updates that ar
Help Center Article
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Base Station
If you purchased your SimpliSafe System prior to December 2019, you may need to upgrade the cellular module within your Base Station. Use this article to complete the necessary steps to swap out the component.
Install / Set Up Help
Use the Keypad, Mobile or Web App to change your Base Station's settings - including System Volume, Alarm Delays, and Wi-Fi set up.
Features / Settings
Your Base Station is programmed to display a variety of colors based off the system status. Learn more about what those lights mean in this guide.
LED / Lights
You will likely never need to replace your Base Station's batteries as they are rechargeable and meant to last. However, if you need to replace your Base Station batteries for any reason, please call us to receive replacement batteries.
Battery / Power
The Base Station should be placed in a centrally-located area within your home or business, and in an open space. It is recommended that the Base Station is elevated at least 3 feet off the ground on a non-dense surface (ideally glass or wood). The following floorplan illustrates the recommended pla
If you are seeing the error “Sensor Not Responding” for multiple sensors throughout your home, this may indicate an underlying issue with the placement of the Base Station that needs to be addressed.We recommend that you place your Base Station in a centrally-located area within your home or busines
Errors / Warnings
