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How to Find the MAC Address of a SimpliSafe® Device

In some instances you may need to add the MAC Address of a SimpliSafe® product to your network’s allow list or firewall in order for it to connect to Wi-Fi. A MAC Address is a unique, 12-character alphanumeric attribute that is used to identify individual electronic devices on a network. Only the Ba

Install / Set Up Help

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Cameras

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How to Set Up a Replacement Base Station

There may be a point where you need to transfer service to a new Base Station. Follow along with our interactive transfer experience

Install / Set Up Help

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Base Station

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No Link to Dispatcher Warning (Gen 3 SimpliSafe®)

Your Base Station is the brains of your system and requires a clear connection between your SimpliSafe devices and home network. In some instances, resetting the Base Station will be a step you need to take to restore system communication. 

Errors / Warnings

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Base Station

Can't Connect Base Station to Wi-Fi During Setup

If you are having trouble connecting your system to Wi-Fi during a first-time setup, we recommend making sure that your home network is configured to meet our system requirements. A short list of requirements can be found below: Your Wi-Fi network must be broadcasting 2.4GHz SimpliSafe® cannot conne

Wi-Fi Troubleshooting

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Base Station

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Gen 3 SimpliSafe® Overview

A powerful home security system built for the unexpected The Gen 3 SimpliSafe® system is our upgraded DIY security system, with new features added to provide home and business owners peace of mind. This third-generation of our security system is Wi-Fi compatible, has more than double the components

Install / Set Up Help

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Base Station

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Base Station (Gen 3) Overview and Installation Guide

The Base Station is the brains and primary siren of your system. It communicates with all of your devices and sends us your alarm signals if you have activated alarm monitoring service.

Install / Set Up Help

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Base Station

No White Light During Initial Base Station Setup

Once the battery tab is removed from the Base Station and you have plugged it into a known working wall outlet, you should see the white searchlight come on to indicate the device has power. In the event that you are not seeing a white light, resetting the Base Station should get things working agai

LED / Lights

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Base Station