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The Video Doorbell Pro will blink red in any instance where it’s having trouble connecting to Wi-Fi. If you are having trouble connecting your Video Doorbell Pro to Wi-Fi during its initial setup, we recommend making sure that your home network is configured to meet our system requirements.A short l
Wi-Fi Troubleshooting
Help Center Article
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Video Doorbell Pro
In a normal state, a blinking or flashing blue light indicates that the Outdoor Camera is sending data, specifically actively livestreaming or recording to your timeline.In very rare instances the Outdoor Camera may become unresponsive after reconnecting its power cable or recharging the battery. Yo
LED / Lights
Cameras
Incomplete camera recordings can often be a symptom of an underlying network connectivity issue. To rule out any temporary connectivity issues, we recommend rebooting your router - especially if it’s been a while since you’ve done this. To reboot your router, simply unplug it from power for 30-60 se
Troubleshoot an Issue
When logging into the SimpliSafe® mobile app, you may be prompted to set up Biometric Authentication.To be eligible for this feature you will need to have an iOS device that supports Face ID or Touch ID, or an Android device that supports Face Unlock or Fingerprint.Once Biometric Authentication is c
Install / Set Up Help
App Support
If your Outdoor Camera is detecting motion too late, there are usually two main factors at play: improper placement of your camera, or a poor wireless connection between it and the network.We recommend reviewing each section below in the order they are presented to troubleshoot your camera. However,
All SimpliSafe® Video Doorbell Pros use both video analytics and passive infrared (PIR) to detect motion in its field of view. Our granular motion detection options allow you to better control the quantity and types of notifications you get by customizing your activity zones, motion types, and sensi
Features / Settings
The Smart Alarm Wireless Indoor Security Camera is the first camera from SimpliSafe® that can trigger an alarm. By default, the alarm trigger is only on when the system is set to away and can trigger depending on the motion type that was selected in settings (People Only or All Motion).When the came
Smart Alarm Indoor Camera
The app error “Internet Not Found” indicates that there is a Wi-Fi connection, however, there is not a connection to the Internet.As a first step, you’ll want to confirm if other devices are able to reach the Internet - such as using a laptop to browse a website.If you are not able to reach the Inte
When installing your Outdoor Camera, it’s important to ensure that you twist the mounting dome onto the mounting plate until you hear an audible “click”. Continue to twist clockwise by hand until there is an audible “click”. When done properly, the mount will feel stable and secure; it will also req
If your Motion Sensor Gen 2 is not detecting motion, it’s likely the result of the placement of the Sensor itself.We recommend mounting the Motion Sensor Gen 2 in the corner of your room. For optimal performance, the sensor must be mounted 6 feet from the ground. This ensures proper coverage through
Motion Sensor Gen 2
There may be a point where you need to rename a sensor for your SimpliSafe® System. Renaming a sensor can be done easily through the SimpliSafe® Mobile App, but you can also rename a sensor using your Keypad. The following will walk you through these steps for each platform so you can pick whichever
Sensors
There are two types of emails you may receive from SimpliSafe®; Email Alerts and Marketing Emails.Email Alerts send a notification to a designated email regarding alarm status, general activity such as the system’s armed state, and system warnings. To unsubscribe from Email Alerts, simply choose My
Customize your Settings
The Outdoor Camera will record motion events to your system’s timeline, with select monitoring subscriptions. If you are subscribed to a monitoring plan that supports timeline recordings and are not seeing recordings appear within the SimpliSafe® Mobile App or Web App, this article will walk you thr
If you just installed an Entry Sensor to your system but cannot find it on your account, it may not have paired correctly. To resolve this, please follow the troubleshooting steps in the guided flow below.My Entry Sensor Will Not Pair to My System
Entry Sensor
The Outdoor Camera utilises both Radio Frequency (RF) and Wi-Fi to communicate with your Base Station and SimpliSafe® System.If your Outdoor Camera is not live streaming, there may be RF or Wireless Interference at play. It’s important to have a clean and clear environment between the Outdoor Camera
The battery within the Smart Alarm Wireless Indoor Security Camera can last up to 3 months on a single charge, depending on placement and usage. To charge your camera, we recommend plugging it into power for 6 hours with a 5V, 7.5W USB power adapter that provides 1.5A of current. You will know the b
Battery / Power
In some instances, you may need to add the MAC Address of a SimpliSafe® product to your network’s allow list or firewall in order for it to connect to Wi-Fi. A MAC Address is a unique, 12-character alphanumeric attribute that is used to identify individual electronic devices on a network.Only the Ba
SimpliSafe® now indicates the WiFi signal strength in the App next to our latest generation of cameras, Smart Alarm Indoor Camera and Outdoor Camera, so that you can ensure that your camera will work when you need it most. This status represents the connection strength between your camera and your m
When adding a Base Station to your system, you may run into an “Invalid Base Station Serial” error message in the SimpliSafe® Mobile App. This could be due to one of two reasons:The Base Station’s serial number was entered incorrectly while setting up your systemYou are completing a Base Station rep
Errors / Warnings
Base Station
Test Mode is a great way to test the connection between your Base Station and other sensors. We recommend periodically placing your system into Test Mode to ensure that your sensors are still communicating with the Base Station without any errors.Placing Your System Into Test ModeDisarm your system
Motion Sensor Gen 1
