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Dark mode is a great way to give your eyes a break, by swapping bright white backgrounds for gray and black ones. You can now enable dark mode for the SimpliSafe® Mobile App on your iOS or Android phone or tablet. To enable or disable dark mode: Open the SimpliSafe® Mobile App on your phone or table
Customize your Settings
Help Center Article
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App Support
When installing your Outdoor Camera, it’s important to ensure that you twist the mounting dome onto the mounting plate until you hear an audible “click”. Continue to twist clockwise by hand until there is an audible “click”. When done properly, the mount will feel stable and secure; it will also req
Install / Set Up Help
Outdoor Camera Series 2 UK
NOTE: This feature is slowly rolling out to Wireless Outdoor Security Camera as a part of firmware version 1.35. You can check your camera’s firmware version under camera settings within the SimpliSafe® Mobile App. Overview You can customise your SimpliSafe® cameras even further by changing the moti
Features / Settings
Cameras
SimpliSafe® now indicates the WiFi signal strength in the App next to our latest generation of cameras, Smart Alarm Indoor Camera and Outdoor Camera, so that you can ensure that your camera will work when you need it most. This status represents the connection strength between your camera and your m
Troubleshoot an Issue
If your Motion Sensor is showing as offline on the SimpliSafe® Mobile App, this is an indicator that the battery within the device needs to be replaced. The Motion Sensor takes a single (1) CR-123A Lithium 3V battery and has a life expectancy of up to 5 years depending on placement and usage. To rep
Errors / Warnings
Motion Sensor Gen 1
The Video Doorbell Pro will have a blinking red light when it is not connected to your Wi-Fi network. If you had successfully setup your Video Doorbell Pro before and it is now experiencing issues connecting to your network, we recommend checking your Wi-Fi network to ensure it’s transmitting a 2.4G
Wi-Fi Troubleshooting
Video Doorbell Pro
If you just installed an Entry Sensor to your system but cannot find it on your account, it may not have paired correctly. To resolve this, please follow the troubleshooting steps in the guided flow below. My Entry Sensor Will Not Pair to My System
Entry Sensor
When the system is in an armed state (Home or Away Mode) and an Entry Sensor is triggered, the entry countdown will begin. The entry countdown by default is 30 seconds, however, this can be adjusted at any time within the SimpliSafe® App. If the system is disarmed within 30-60 seconds of the initial
When adding a Base Station to your system, you may run into an “Invalid Base Station Serial” error message in the SimpliSafe® Mobile App. This could be due to one of two reasons: The Base Station’s serial number was entered incorrectly while setting up your system You are completing a Base Station r
Base Station
The app error “Internet Not Found” indicates that there is a Wi-Fi connection, however, there is not a connection to the Internet. As a first step, you’ll want to confirm if other devices are able to reach the Internet - such as using a laptop to browse a website. If you are not able to reach the In
iOS users may see a “Push Notifications are Disabled” error, and Android users may see a “Communication Unsuccessful" error when trying to enable push notifications on a new SimpliSafe account. A single phone can only receive push notifications from one system. If you log out of one SimpliSafe accou
A flashing yellow light during the setup of your Outdoor Security Camera Series 2 indicates that the camera has successfully connected to Wi-Fi, but is having trouble reaching the SimpliSafe® servers. This issue can occur for a variety of reasons, such as: A firewall setting on your router is blocki
The battery inside the Smart Alarm Wireless Indoor Security Camera cannot be replaced. The battery may take up to 6 hours to fully charge on a 5V, 7.5W USB power adapter with a 1.5A of current, and once charged should last up to 3 months depending on placement and usage. You will know the battery is
Battery / Power
Smart Alarm Indoor Camera
2-Step Verification is a required element for your SimpliSafe® account and is enabled when you first set it up. When enabled, this feature will send you an email after you log into your account asking to verify your device to ensure that no one is able to access your account without your permission.
Multi-Factor Authentication (MFA) allows you to confirm access to your SimpliSafe® account through a registered phone number. You can register multiple phone numbers to authenticate your SimpliSafe® account for use on different devices. Note: enabling MFA will replace 2-Step Verification. Once MFA i
Your Key Fob is designed to arm or disarm your system with a quick press of a button. If you find that it’s not responding to button presses, there are two main reasons this could happen: The Key Fob is experiencing interference or is out of range The battery within the Key Fob may be low or dead Ke
Key Fob
Test Mode is a great way to test the connection between your Base Station and other sensors. We recommend periodically placing your system into Test Mode to ensure that your sensors are still communicating with the Base Station without any errors. Placing Your System Into Test Mode Disarm your syste
Smoke Detectors
There are two types of emails you may receive from SimpliSafe®; Email Alerts and Marketing Emails. Email Alerts send a notification to a designated email regarding alarm status, general activity such as the system’s armed state, and system warnings. To unsubscribe from Email Alerts, simply choose My
The Smart Alarm Wireless Indoor Security Camera is the first camera from SimpliSafe® that can trigger an alarm. By default, the alarm trigger is only on when the system is set to away and can trigger depending on the motion type that was selected in settings (People Only or All Motion). When the cam
If your Motion Sensor Gen 2 is not detecting motion, it’s likely the result of the placement of the Sensor itself. We recommend mounting the Motion Sensor Gen 2 in the corner of your room. For optimal performance, the sensor must be mounted 6 feet from the ground. This ensures proper coverage throug
Motion Sensor Gen 2
