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iOS users may see a “Push Notifications are Disabled” error, and Android users may see a “Communication Unsuccessful" error when trying to enable push notifications on a new SimpliSafe account.A single phone can only receive push notifications from one system. If you log out of one SimpliSafe accoun
Troubleshoot an Issue
Help Center Article
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App Support
A flashing yellow light during the setup of your Outdoor Security Camera Series 2 indicates that the camera has successfully connected to Wi-Fi, but is having trouble reaching the SimpliSafe® servers.This issue can occur for a variety of reasons, such as:A firewall setting on your router is blocking
Outdoor Camera Series 2 UK
The Video Doorbell Pro will blink red in any instance where it’s having trouble connecting to Wi-Fi. If you are having trouble connecting your Video Doorbell Pro to Wi-Fi during its initial setup, we recommend making sure that your home network is configured to meet our system requirements.A short l
Wi-Fi Troubleshooting
Video Doorbell Pro
The Smart Alarm Wireless Indoor Security Camera is the first camera from SimpliSafe® that can trigger an alarm. By default, the alarm trigger is only on when the system is set to away and can trigger depending on the motion type that was selected in settings (People Only or All Motion).When the came
Features / Settings
Smart Alarm Indoor Camera
SimpliSafe® now indicates the WiFi signal strength in the App next to our latest generation of cameras, Smart Alarm Indoor Camera and Outdoor Camera, so that you can ensure that your camera will work when you need it most. This status represents the connection strength between your camera and your m
Customize your Settings
The Video Doorbell Pro will have a blinking red light when it is not connected to your Wi-Fi network. If you had successfully setup your Video Doorbell Pro before and it is now experiencing issues connecting to your network, we recommend checking your Wi-Fi network to ensure it’s transmitting a 2.4G
When adding a Base Station to your system, you may run into an “Invalid Base Station Serial” error message in the SimpliSafe® Mobile App. This could be due to one of two reasons:The Base Station’s serial number was entered incorrectly while setting up your systemYou are completing a Base Station rep
Errors / Warnings
Base Station
If your Motion Sensor Gen 2 is not detecting motion, it’s likely the result of the placement of the Sensor itself.We recommend mounting the Motion Sensor Gen 2 in the corner of your room. For optimal performance, the sensor must be mounted 6 feet from the ground. This ensures proper coverage through
Motion Sensor Gen 2
Dark mode is a great way to give your eyes a break, by swapping bright white backgrounds for gray and black ones.You can now enable dark mode for the SimpliSafe® Mobile App on your iOS or Android phone or tablet.To enable or disable dark mode:Open the SimpliSafe® Mobile App on your phone or tabletNa
If your Glassbreak Sensor is showing as offline on the SimpliSafe® Mobile App, this is an indicator that the battery within the device needs to be replaced.The Glassbreak Sensor takes a single (1) CR-123A Lithium 3V battery and has a life expectancy of up to 3 years depending on placement and usage.
Glassbreak Sensor
The Smart Alarm Wireless Indoor Security Camera is a battery-operated security camera designed for indoor use. It’s part of SimpliSafe’s award-winning home security system and features:1536p HD video capture125-degree diagonal field of viewBuilt-in motion detectorNight visionInstant phone alerts80 d
Test Mode is a great way to test the connection between your Base Station and other sensors. We recommend periodically placing your system into Test Mode to ensure that your sensors are still communicating with the Base Station without any errors.Placing Your System Into Test ModeDisarm your system
Motion Sensor Gen 1
NOTE: This feature is slowly rolling out to Wireless Outdoor Security Camera as a part of firmware version 1.35. You can check your camera’s firmware version under camera settings within the SimpliSafe® Mobile App.OverviewYou can customise your SimpliSafe® cameras even further by changing the motion
Cameras
There may be a point where you need to rename a sensor for your SimpliSafe® System. Renaming a sensor can be done easily through the SimpliSafe® Mobile App, but you can also rename a sensor using your Keypad. The following will walk you through these steps for each platform so you can pick whichever
Sensors
The app error “Internet Not Found” indicates that there is a Wi-Fi connection, however, there is not a connection to the Internet.As a first step, you’ll want to confirm if other devices are able to reach the Internet - such as using a laptop to browse a website.If you are not able to reach the Inte
There are two types of emails you may receive from SimpliSafe®; Email Alerts and Marketing Emails.Email Alerts send a notification to a designated email regarding alarm status, general activity such as the system’s armed state, and system warnings. To unsubscribe from Email Alerts, simply choose My
If you just installed an Entry Sensor to your system but cannot find it on your account, it may not have paired correctly. To resolve this, please follow the troubleshooting steps in the guided flow below.My Entry Sensor Will Not Pair to My System
Install / Set Up Help
Entry Sensor
Your Key Fob is designed to arm or disarm your system with a quick press of a button. If you find that it’s not responding to button presses, there are two main reasons this could happen:The Key Fob is experiencing interference or is out of range The battery within the Key Fob may be low or dead Key
Key Fob
The Outdoor Camera Permanent Mount is a great way to install your camera anywhere with an extra-sturdy screw-in mount. This mount is perfect for walls and overhangs, bringing you peace of mind that your camera is harder to tamper with.The following article will walk you through the installation proc
The Outdoor Camera Power Cable is a great way to keep your Outdoor Camera powered at all times. The Outdoor Camera Power Cable is 25 feet long and is IP65 water-resistant cable. The Outdoor Camera Power Cable comes with cable clips that can be applied to a clean surface with the built-in adhesives,
