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iOS users may see a “Push Notifications are Disabled” error, and Android users may see a “Communication Unsuccessful" error when trying to enable push notifications on a new SimpliSafe account. A single phone can only receive push notifications from one system. If you log out of one SimpliSafe accou
Troubleshoot an Issue
Help Center Article
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App Support
SimpliSafe® now indicates the WiFi signal strength in the App next to our latest generation of cameras, Smart Alarm Indoor Camera and Outdoor Camera, so that you can ensure that your camera will work when you need it most. This status represents the connection strength between your camera and your m
Customize your Settings
Dark mode is a great way to give your eyes a break, by swapping bright white backgrounds for gray and black ones. You can now enable dark mode for the SimpliSafe® Mobile App on your iOS or Android phone or tablet. To enable or disable dark mode: Open the SimpliSafe® Mobile App on your phone or table
When the system is in an armed state (Home or Away Mode) and an Entry Sensor is triggered, the entry countdown will begin. The entry countdown by default is 30 seconds, however, this can be adjusted at any time within the SimpliSafe® App. If the system is disarmed within 30-60 seconds of the initial
Install / Set Up Help
Entry Sensor
The Video Doorbell Pro will blink red in any instance where it’s having trouble connecting to Wi-Fi. If you are having trouble connecting your Video Doorbell Pro to Wi-Fi during its initial setup, we recommend making sure that your home network is configured to meet our system requirements. A short
Wi-Fi Troubleshooting
Video Doorbell Pro
There may be a point where you need to rename a sensor for your SimpliSafe® System. Renaming a sensor can be done easily through the SimpliSafe® Mobile App, but you can also rename a sensor using your Keypad. The following will walk you through these steps for each platform so you can pick whichever
Features / Settings
Sensors
If you have a SimpliSafe® system at multiple locations, you may notice that you aren’t able to select a location or see all of them within the mobile app. Oftentimes, this is due to the display size of your screen. How to Locate All of Your Locations on the Mobile App Tap the house icon in the upper
2-Step Verification is a required element for your SimpliSafe® account and is enabled when you first set it up. When enabled, this feature will send you an email after you log into your account asking to verify your device to ensure that no one is able to access your account without your permission.
When installing your Outdoor Camera, it’s important to ensure that you twist the mounting dome onto the mounting plate until you hear an audible “click”. Continue to twist clockwise by hand until there is an audible “click”. When done properly, the mount will feel stable and secure; it will also req
Outdoor Camera Series 2 UK
If you just installed an Entry Sensor to your system but cannot find it on your account, it may not have paired correctly. To resolve this, please follow the troubleshooting steps in the guided flow below. My Entry Sensor Will Not Pair to My System
The app error “Internet Not Found” indicates that there is a Wi-Fi connection, however, there is not a connection to the Internet. As a first step, you’ll want to confirm if other devices are able to reach the Internet - such as using a laptop to browse a website. If you are not able to reach the In
The Video Doorbell Pro will have a blinking red light when it is not connected to your Wi-Fi network. If you had successfully setup your Video Doorbell Pro before and it is now experiencing issues connecting to your network, we recommend checking your Wi-Fi network to ensure it’s transmitting a 2.4G
Test Mode is a great way to test the connection between your Base Station and other sensors. We recommend periodically placing your system into Test Mode to ensure that your sensors are still communicating with the Base Station without any errors. Placing Your System Into Test Mode Disarm your syste
Motion Sensor Gen 1
If your Motion Sensor is showing as offline on the SimpliSafe® Mobile App, this is an indicator that the battery within the device needs to be replaced. The Motion Sensor takes a single (1) CR-123A Lithium 3V battery and has a life expectancy of up to 5 years depending on placement and usage. To rep
Errors / Warnings
NOTE: This feature is slowly rolling out to Wireless Outdoor Security Camera as a part of firmware version 1.35. You can check your camera’s firmware version under camera settings within the SimpliSafe® Mobile App. Overview You can customise your SimpliSafe® cameras even further by changing the moti
Cameras
We understand that as a user, privacy is important to you and you may not want to be recorded or heard when you’re inside your home. The Smart Alarm Wireless Indoor Security Camera has a physical and visible privacy shutter that has an audible click when opened or closed so you’re always aware of an
Smart Alarm Indoor Camera
The Panic Button takes a single CR-2032 Lithium 3V battery and has a life expectancy of up to 5 years depending on placement and usage. To change your Panic Button battery, remove it from its bracket and replace the lithium battery. Then, put the device back on its bracket.
Battery / Power
Panic Button
The Base Station can pulse red for two different reasons. Depending on the length of the pulse or the timing between it, it can mean different things. Slow Pulse, with 8-10 seconds between each pulse This indicates that there is a minor system error, such as radio interference. You can check the Key
LED / Lights
Base Station
The Water Sensor takes a single CR-2032 Lithium 3V battery and has a life expectancy of up to 5 years depending on placement and usage. To change your Water Sensor battery, twist the bottom and top apart and replace the battery inside. To close it again, make sure that the grooves are aligned before
Water Sensor
The Smart Alarm Wireless Indoor Security Camera is a battery-operated security camera designed for indoor use. It’s part of SimpliSafe’s award-winning home security system and features: 1536p HD video capture 125-degree diagonal field of view Built-in motion detector Night vision Instant phone alert
