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iOS users may see a “Push Notifications are Disabled” error, and Android users may see a “Communication Unsuccessful" error when trying to enable push notifications on a new SimpliSafe account.A single phone can only receive push notifications from one system. If you log out of one SimpliSafe accoun
Troubleshoot an Issue
Help Center Article
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App Support
We understand that as a user, privacy is important to you and you may not want to be recorded or heard when you’re inside your home. The Smart Alarm Wireless Indoor Security Camera has a physical and visible privacy shutter that has an audible click when opened or closed so you’re always aware of an
Features / Settings
Smart Alarm Indoor Camera
The Video Doorbell Pro will blink red in any instance where it’s having trouble connecting to Wi-Fi. If you are having trouble connecting your Video Doorbell Pro to Wi-Fi during its initial setup, we recommend making sure that your home network is configured to meet our system requirements.A short l
Wi-Fi Troubleshooting
Video Doorbell Pro
SimpliSafe® now indicates the WiFi signal strength in the App next to our latest generation of cameras, Smart Alarm Indoor Camera and Outdoor Camera, so that you can ensure that your camera will work when you need it most. This status represents the connection strength between your camera and your m
Customize your Settings
Dark mode is a great way to give your eyes a break, by swapping bright white backgrounds for gray and black ones.You can now enable dark mode for the SimpliSafe® Mobile App on your iOS or Android phone or tablet.To enable or disable dark mode:Open the SimpliSafe® Mobile App on your phone or tabletNa
The red button on the top of the Keypad is designed to be a Panic Button for your system. If you press and hold the button for 2 seconds, it will alert our monitoring centre of an emergency who will then follow alarm protocol to request dispatch to your location.If you wish to disable this feature,
Keypad
If your Motion Sensor is showing as offline on the SimpliSafe® Mobile App, this is an indicator that the battery within the device needs to be replaced.The Motion Sensor takes a single (1) CR-123A Lithium 3V battery and has a life expectancy of up to 5 years depending on placement and usage.To repla
Errors / Warnings
Motion Sensor Gen 1
When the system is in an armed state (Home or Away Mode) and an Entry Sensor is triggered, the entry countdown will begin. The entry countdown by default is 30 seconds, however, this can be adjusted at any time within the SimpliSafe® App.If the system is disarmed within 30-60 seconds of the initial
Install / Set Up Help
Entry Sensor
The Smart Alarm Wireless Indoor Security Camera is a battery-operated security camera designed for indoor use. It’s part of SimpliSafe’s award-winning home security system and features:1536p HD video capture125-degree diagonal field of viewBuilt-in motion detectorNight visionInstant phone alerts80 d
Scheduled arming allows you to customise your system even more by creating a schedule to arm and disarm your system based on a day and time interval. This feature is available to Pro Premium Subscribers only. To access this feature, you will need to be running the latest version of the SimpliSafe® M
There are two types of emails you may receive from SimpliSafe®; Email Alerts and Marketing Emails.Email Alerts send a notification to a designated email regarding alarm status, general activity such as the system’s armed state, and system warnings. To unsubscribe from Email Alerts, simply choose My
If you have a SimpliSafe® system at multiple locations, you may notice that you aren’t able to select a location or see all of them within the mobile app. Oftentimes, this is due to the display size of your screen.How to Locate All of Your Locations on the Mobile AppTap the house icon in the upper r
If your SimpliCam® Wired Indoor Camera encounters an error that cannot be resolved by normal troubleshooting, performing a factory reset on the camera may be necessary.To reset the SimpliCam®, you’ll first need to remove it from the SimpliSafe® Mobile App.To remove the SimpliCam®:Open the SimpliSafe
SimpliCam
All SimpliSafe® Video Doorbell Pros use both video analytics and passive infrared (PIR) to detect motion in its field of view. Our granular motion detection options allow you to better control the quantity and types of notifications you get by customizing your activity zones, motion types, and sensi
2-Step Verification is a required element for your SimpliSafe® account and is enabled when you first set it up. When enabled, this feature will send you an email after you log into your account asking to verify your device to ensure that no one is able to access your account without your permission.
The battery inside the Smart Alarm Wireless Indoor Security Camera cannot be replaced.The battery may take up to 6 hours to fully charge on a 5V, 7.5W USB power adapter with a 1.5A of current, and once charged should last up to 3 months depending on placement and usage. You will know the battery is
Battery / Power
The Panic Button takes a single CR-2032 Lithium 3V battery and has a life expectancy of up to 5 years depending on placement and usage.To change your Panic Button battery, remove it from its bracket and replace the lithium battery. Then, put the device back on its bracket.
Panic Button
The app error “Internet Not Found” indicates that there is a Wi-Fi connection, however, there is not a connection to the Internet.As a first step, you’ll want to confirm if other devices are able to reach the Internet - such as using a laptop to browse a website.If you are not able to reach the Inte
When adding a Base Station to your system, you may run into an “Invalid Base Station Serial” error message in the SimpliSafe® Mobile App. This could be due to one of two reasons:The Base Station’s serial number was entered incorrectly while setting up your systemYou are completing a Base Station rep
Base Station
The Base Station should be placed in a centrally-located area within your home or business, and in an open space. It is recommended that the Base Station is elevated at least 3 feet off the ground on a non-dense surface (ideally glass or wood).The following floorplan illustrates the recommended plac
