Too Many Motion Alerts From Video Doorbell Pro

The Video Doorbell Pro is equipped with a PIR sensor that allows it to detect contrasting changes in the scenery, while using AI to process the images to determine if a motion alert is needed.

The amount of motion alerts you receive can be adjusted through the SimpliSafe® Mobile App and Web App Settings. There you can adjust the sensitivity to High, Medium, or Low. This will affect how much motion, and what sized objects will trigger a motion alert from your camera.

• High sensitivity will give you more frequent motion alerts

• Medium sensitivity is the default setting. You will receive a normal amount of notifications when using this setting

• Low sensitivity will give you fewer motion alerts

*Note, disabling motion alert notifications for your SimpliSafe® system will not turn off doorbell-press notifications.

You can change your settings in the mobile or web app using the steps below.

SimpliSafe® Mobile App

1. Open the SimpliSafe® App on your phone or tablet

2. Select the Cameras tab from the navigation bar at the bottom of the screen

3. Tap on the gear icon for Camera Settings in the upper right corner of the app

4. Select your Video Doorbell Pro from the list of Cameras

5. Choose Motion Detection

6. Adjust the sensitivity sliders, as needed

7. Once done, select Save in the upper right corner to save your selections

SimpliSafe® Web App

1. Login to your SimpliSafe® account using the Web App on a computer

1. If you manage multiple properties, choose the location you wish to update from the list by clicking on the Base Station Serial Number or Property Address

2. Select Devices from the left hand navigation menu

3. Click on your Video Doorbell Pro from the list of Cameras

4. A pop up menu will appear to the right hand side of the screen

5. Adjust the sensitivity slider, as needed

6. Once done, choose Save Changes from the bottom of the pop up to save your selections

If your Video Doorbell Pro is angled towards a high-traffic area, you may be able to resolve excessive motion events by adjusting the angle using the vertical angle bracket that was included in the box. If you require the ability to adjust your camera’s angle horizontally (side to side), a horizontal angle bracket can do the trick. Please contact our support team and request a Doorbell Angle Kit - free of charge!