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Outdoor Camera Solar Panel Accessory

With the Outdoor Camera Solar Panel, you can power your Outdoor Camera without the need to separately recharge or replace the battery—like a traditional wired outdoor security camera, while retaining install-anywhere convenience. With just 3 hours of direct sunlight per day, the water-resistant Sola

Install / Set Up Help

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Cameras

How to Reset the Wireless Outdoor Security Camera

If your Wireless Outdoor Security Camera encounters an error that can’t be fixed through normal troubleshooting, performing a factory reset* of the camera may be necessary. First, you’ll need to remove the Outdoor Camera from the SimpliSafe® Mobile App. To remove the camera: Open the SimpliSafe® Mob

Troubleshoot an Issue

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Outdoor Cameras

Delayed Live Streaming for the Wireless Outdoor Security Camera

To optimise battery life the Wireless Outdoor Security Camera enters a “deep sleep” mode when not in use. When a live stream is initiated, the camera must first wake up and then connect to Wi-Fi to start the stream. This process can take up to 10 seconds. If you are concerned about this delay or are

Wi-Fi Troubleshooting

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Outdoor Cameras

How to Recharge the Wireless Outdoor Security Camera Battery

The Wireless Outdoor Security Camera has a rechargeable battery with an expected 3 month lifetime, depending on usage and placement. To remove the battery, simply untwist the cap on your Outdoor Camera. Then, use the tab on the battery to gently remove it from the battery compartment. To charge your

Battery / Power

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Outdoor Cameras

Wireless Outdoor Security Camera Flashing Yellow During Setup

A flashing yellow light during the setup of your Outdoor Camera indicates that the camera has successfully connected to Wi-Fi, but is having trouble reaching the SimpliSafe® servers. This issue can occur for a variety of reasons, such as: A firewall setting on your router is blocking access to Simpl

Wi-Fi Troubleshooting

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Outdoor Cameras

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Wireless Outdoor Security Camera Won't Hold A Charge

The Wireless Outdoor Security Camera has an expected battery life of 3 months; however, its lifespan is dependent on usage and the settings on your Outdoor Camera. You can learn more in this article about preserving the battery life of the Outdoor Camera. If you notice that your Outdoor Camera’s bat

Battery / Power

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Outdoor Cameras

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Error: Update Software

What It Means The Wireless Outdoor Security Camera requires a Base Station with the latest firmware updates to run smoothly. The Update Software error means that you need to update your Base Station’s firmware. How To Fix It Before setting up your Outdoor Camera, you will need to update the Base Sta

Errors / Warnings

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Outdoor Cameras