How to Reset the Wireless Outdoor Security Camera
Updated
If your Wireless Outdoor Security Camera encounters an error that can’t be fixed through normal troubleshooting, performing a factory reset* of the camera may be necessary.
First, you’ll need to remove the Outdoor Camera from the SimpliSafe® Mobile App.
To remove the camera:
Open the SimpliSafe® Mobile App on your phone or tablet
Choose the Cameras tab from the bottom navigation bar
Select the gear icon for Camera Settings in the upper right corner of the app
Select your Outdoor Camera
Scroll to the bottom and select Remove Camera
Once the Outdoor Camera has been removed from your system, you’ll need to reset it.
To reset your Outdoor Camera:
Locate the pairing button on the back of your Outdoor Camera
This is the smaller, circular button on the back of the camera
Press and hold the pairing button firmly, using both thumbs if possible, for 30 seconds - or until the camera chimes
If the camera does not chime at any point during the 30 seconds of pressing the button, let go and press and hold the button again for another 30 seconds
When you release the button, the camera should reboot and begin to flash white
For some cameras you may also notice it make a sound
Once the reset is complete, you can set it back up using our Installation Guide.
If you cannot set up your Outdoor Camera after performing a factory reset on it, please contact our support team for additional troubleshooting.
*Please note that you cannot reset the Outdoor Camera remotely. You must be with your camera physically to reset it.