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At SimpliSafe®, we are always working on our devices by releasing firmware and software updates for system-wide and device-specific improvements. We are always updating our customers on the latest firmware releases in our Community so you can be informed about the latest and greatest updates that ar
Help Center Article
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Base Station
Use the Keypad, Mobile or Web App to change your Base Station's settings - including System Volume, Alarm Delays, and Wi-Fi set up.
Features / Settings
Your Base Station is programmed to display a variety of colors based off the system status. Learn more about what those lights mean in this guide.
LED / Lights
You will likely never need to replace your Base Station's batteries as they are rechargeable and meant to last. However, if you need to replace your Base Station batteries for any reason, please call us to receive replacement batteries.
Battery / Power
The Base Station should be placed in a centrally-located area within your home or business, and in an open space. It is recommended that the Base Station is elevated at least 3 feet off the ground on a non-dense surface (ideally glass or wood).The following floorplan illustrates the recommended plac
Install / Set Up Help
If you are seeing the error “Sensor Not Responding” for multiple sensors throughout your home, this may indicate an underlying issue with the placement of the Base Station that needs to be addressed.We recommend that you place your Base Station in a centrally-located area within your home or busines
Errors / Warnings
If there is a technical issue with the batteries, or if the Base Station is having trouble keeping them charged, you may receive a Keypad warning or Base Station announcement to notify you of the problem.
Troubleshoot an Issue
