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Gen 3 SimpliSafe® Overview

A powerful home security system built for the unexpected The Gen 3 SimpliSafe® system is our upgraded DIY security system and the only system sold in the UK, with features added to provide homeowners peace of mind. This third-generation of our security system is Wi-Fi compatible, has more than doubl

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Base Station

What Does "Invalid Base Station Serial" Mean?

When adding a Base Station to your system, you may run into an “Invalid Base Station Serial” error message in the SimpliSafe® Mobile App. This could be due to one of two reasons: The Base Station’s serial number was entered incorrectly while setting up your system You are completing a Base Station r

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Base Station

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How To Replace Base Station Batteries

You will likely never need to replace your Base Station's batteries as they are rechargeable and meant to last. However, if you need to replace your Base Station batteries for any reason, please call us to receive replacement batteries.

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Base Station

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Where Should I Place My Base Station?

The Base Station should be placed in a centrally-located area within your home or business, and in an open space. It is recommended that the Base Station is elevated at least 3 feet off the ground on a non-dense surface (ideally glass or wood). The following floorplan illustrates the recommended pla

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Base Station