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How To Replace Base Station Batteries

You will likely never need to replace your Base Station's batteries as they are rechargeable and meant to last. However, if you need to replace your Base Station batteries for any reason, please call us to receive replacement batteries.

Battery / Power

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Base Station

How To Check The Firmware Version of SimpliSafe® Devices

At SimpliSafe®, we are always working on our devices by releasing firmware and software updates for system-wide and device-specific improvements. We are always updating our customers on the latest firmware releases in our Community so you can be informed about the latest and greatest updates that ar

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Base Station

How to Find the MAC Address of a SimpliSafe® Device

In some instances, you may need to add the MAC Address of a SimpliSafe® product to your network’s allow list or firewall in order for it to connect to Wi-Fi. A MAC Address is a unique, 12-character alphanumeric attribute that is used to identify individual electronic devices on a network.Only the Ba

Install / Set Up Help

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Cameras

What does the error "Power Outage" mean?

In the event that you lose power, your Base Station has four (4) NiMH (nickel-metal hydride) rechargeable batteries that can keep your system powered for up to 24 hours. During this time, you’ll still be able to arm and disarm your system using the Keypad.You’ll be able to live stream from your Simp

Errors / Warnings

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Base Station

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Base Station Installation Guide

The Base Station is the brains and primary siren of your system. It communicates with all of your devices and sends us your alarm signals if you have activated alarm monitoring service.

Install / Set Up Help

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Base Station

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Base Station LED Status Light Colours

Your Base Station is programmed to display a variety of colors based off the system status. Learn more about what those lights mean in this guide.

LED / Lights

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Base Station

Base Station Battery Failure

If there is a technical issue with the batteries, or if the Base Station is having trouble keeping them charged, you may receive a Keypad warning or Base Station announcement to notify you of the problem.

Troubleshoot an Issue

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Base Station