Base Station Light Won't Turn Off
Updated
The Base Station will display different LED light colours to give you important information about your system at a glance.
If you do not want your Base Station’s light on, you can turn it off using either the SimpliSafe® Mobile App or Keypad.
Using the SimpliSafe® Mobile App
Open the SimpliSafe® Mobile App on your smartphone or tablet
Select the My System gear from the navigation menu at the bottom of the screen
Select Base Station settings
Toggle Base Station Light off
Using the Keypad
Press the Menu button on your Keypad
Enter your Master PIN
Select System Settings
Scroll down to Base Station Light and turn the setting off
Is the Base Station’s light still on?
If, after turning the Base Station Light setting off, you still see an LED light illuminated, that may indicate that the Wall Power Light setting is still on. When on, the back half of the Base Station’s light remains lit while actively receiving power from the power adapter.
To turn the Wall Power Light setting off:
Press the Menu button on your Keypad
Enter your Master PIN
Select System Settings
Scroll down to Wall Power Light and turn the setting off
Need more help?
If both the Base Station Light and Wall Power Light settings are turned off, but your Base Station’s LED light is still illuminated, please reach out to our Support team for further assistance.