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Alarm Events & Monitoring

A Professional Monitoring Subscription adds an extra layer of security to your home 24/7 and 365 days a year. Here you can learn more about your monitoring service, and what to do in the event of an alarm.

Alarm Events & Monitoring

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Featured Articles

How To Find or Change Your Safe Word

How do I Activate Monitoring?

Updating Your Primary and Secondary Monitoring Contacts

How To Find or Change Your Master PIN

How To Set Up or Delete A Custom PIN

How do I Change my Monitoring Plan?

What Happens During An Alarm?

How do I report a possible vulnerability or security issue?

How do I Make Sure I Always Receive Alarm Alerts, Even When my Phone is Silenced?

Automated KeyHolder Call Process

How do Duress Alarms Work?

What To Do After A Real Or False Alarm Event

How To Set Up, Change, or Remove A Duress PIN

What is Video Verification?

How to Cancel an Alarm Event That's Already in Progress

What are the Service Plan options?