Primary Contacts

Primary Contacts are the phone numbers that are contacted after your alarm sounds and before the emergency services are requested. You have two slots for your primary numbers which means you can have either one or two numbers contacted. We recommend you have two Primary Contacts listed, in case we cannot reach your first contact. Make sure both Primary Contacts know your Safe Word! This is the word or phrase you selected to confirm your identity. This will be needed to cancel the request for emergency services during an alarm event.

Secondary Contacts

Secondary Contacts are the phone numbers that will be contacted after emergency services have been requested to the location of your system. The monitoring centre can call up to five Secondary Contacts. This feature is useful to notify people of the alarm event and that emergency services have been requested to your home or business. Customers often make family members, neighbors, and friends their Secondary Contacts. It’s important to inform them when you make them a Secondary Contact so that they can save the Monitoring Centre’s phone numbers (0190 865 8100 & 0190 858 0850).

Updating Your Primary and Secondary Monitoring Contacts

You can update your contacts at any time in the SimpliSafe® Mobile App or Web App.

SimpliSafe® Mobile App:

1. Tap the My System gear on the bottom of the screen

2. Next, select Location Settings from the menu

3. Scroll down to see the Primary and Secondary Contacts section

4. Tap into a contact to change its name/number, or choose Add Contact to add a new contact

SimpliSafe® Web App:

1. Log into your SimpliSafe® account using webapp.simplisafe.com to bring you to your Dashboard

2. Using the menu on the left side of the screen, click on Monitoring

3. On the right side of the Monitoring page, you should see places to add your Primary and Secondary contacts, along with a description of each

Once you have updated your information on this page, you can click Save at the bottom of the page to complete these changes.

Granting Temporary Access

Want to provide someone with access to disarming your system for a short period of time, but you don’t want to add them as a Primary or Secondary Contact? You can achieve this by using Custom PINs.

Not What You're Looking For?

Primary and Secondary Contacts are not the same phone numbers used to verify your account when you log in; those numbers are added to your account through Multi-Factor Authentication. If you would like to register a new phone number to your account so it receives a verification code, please see the Multi-Factor Authentication (MFA) for SimpliSafe® Accounts article for additional help.

If you would like to update the email address on your account, visit the How to Update Your Email Address for Your SimpliSafe® Account article for further assistance.

For steps on updating the address associated with your SimpliSafe® account, see the How to Update Your Monitoring Address article.