How do I Change my Monitoring Plan?
Updated
We understand that your monitoring needs may change, that’s why we made it easy for our customers to upgrade or downgrade their monitoring plans.
Upgrading Your Monitoring Plan
If you wish to upgrade your monitoring plan, you can do so at any time within the SimpliSafe® Mobile or Web App.
SimpliSafe® Mobile App
Open the SimpliSafe® mobile app.
Navigate to the three-bar menu on the top left corner of the screen.
Select “Plan & Billing” from the navigation menu.
If you have multiple locations, select the location on the top of the screen that you’d like to upgrade your monitoring plan for.
Under “Your Plan” select the new monitoring plan you would like to upgrade to.
If you have multiple locations and would like to upgrade their monitoring plans, repeat these steps for each location.
SimpliSafe® Web App With One Location
Head over to webapp.simplisafe.com using the web browser of your choice.
Click on “Monitoring” on the left side of the screen.
Under the display of your current monitoring plan, click on “Upgrade”.
Select the monitoring plan you would like to upgrade to.
SimpliSafe® Web App With Multiple Locations
Head over to webapp.simplisafe.com using the web browser of your choice.
Select the location on the left side of the screen that you’d like to upgrade your monitoring plan for.
Click on “Monitoring” on the left side of the screen.
Under the display of your current monitoring plan, click on “Upgrade”.
Select the monitoring plan you would like to upgrade to.
If you’d like to upgrade the monitoring plan for your other location(s), repeat steps 2-5 above for each location.
Downgrading Your Monitoring Plan
To downgrade your monitoring plan, call 0800-456-1789 and have your Safe Word ready, as our team will need it before making any changes to your monitoring service.
Need to Make Other Changes?
If you have any questions about the different monitoring plans we offer, or would like to discuss upgrades, downgrades, suspension, or cancellation, give us a call at 0800-456-1789.