How To Find or Change Your Safe Word
Updated
We take your security very seriously, so whenever we speak with you, we will ask for your Safe Word to confirm your identity. This is to ensure that someone else is not trying to gain access to your system or account, or disarm your system.
How To Find Your Safe Word
You created your Safe Word when you set up monitoring for your system. If you have forgotten your Safe Word, you can view it via the SimpliSafe® Mobile App or Web App by following the steps below:
Using the SimpliSafe® Mobile App
Navigate to the My System gear on the bottom of the screen
Next, select Location Settings from the menu
Scroll down to the bottom of the screen and tap the line reading Safeword to reveal your Safe Word
Using the SimpliSafe® Web App
Log in to your account on webapp.simplisafe.com.
Go to the navigation menu on the left side of the screen and select Monitoring
Under Safeword on the right-hand side of the screen, tap view to reveal your Safe Word
How To Change Your Safe Word
If you would like to change your Safe Word, you can do so by following the steps below in the SimpliSafe® Mobile App:
Navigate to the My System gear on the bottom of the screen
Next, select Location Settings from the menu
Scroll down to the bottom of the screen and tap the line that says Safeword to change yours
Be sure to tap Save on the top right side of the screen when you are done