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Alarm Event & Monitoring
A Professional Monitoring Subscription adds an extra layer of security to your home 24/7 and 365 days a year. Here you can learn more about your monitoring service, and what to do in the event of an alarm.
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Featured Articles
(15)
How To Find or Change Your Safe Word
How do I Activate Monitoring?
Updating Your Primary and Secondary Monitoring Contacts
How To Set Up or Delete A Custom PIN
How To Find or Change Your Master PIN
What Happens During An Alarm?
How do I Change my Monitoring Plan?
How do Duress Alarms Work?
What To Do After A Real Or False Alarm Event
How do I report a possible vulnerability or security issue?
How do I Make Sure I Always Receive Alarm Alerts, Even When my Phone is Silenced?
How To Set Up, Change, or Remove A Duress PIN
What is Video Verification?
How to Cancel an Alarm Event That's Already in Progress
What are the service plan options?
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