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Does the Smart Lock PIN Pad disarm the alarm for my system?

The Smart Lock’s PIN Pad functions similarly to the Keypad. For example, entering the Master PIN or any Custom PIN will disarm the system. If you enter your Duress PIN, we’ll request dispatch from the police immediately* (and disarm your system to fool intruders). The Smart Lock’s PIN Pad will not a

Install / Set Up Help

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Smart Locks

Upgrading Your Smart Lock to the Smart Lock Series 2

The Smart Lock Series 2 is the same device you know and love, but with an updated look. If you currently have the Smart Lock and received a Smart Lock Series 2 as a replacement, or you want to upgrade your device to the new model, follow the steps below to install your new device. Remove your Smart

Install / Set Up Help

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Smart Lock Series 2

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If the Smart Lock Loses Power, Will I be Locked Out?

Your Smart Lock will give you low-battery warnings for multiple weeks before it loses power. However, if your Smart Lock dies entirely before you can replace your batteries, your key will still work. This is the same deadbolt key you’ve used before installing the Smart Lock.If you need to change the

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Smart Locks

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Can Amazon Alexa or Google Assistant be used with my Smart Lock?

Yes, Amazon Alexa and Google Assistant can be used to arm your system which will automatically lock your door when Smart Lock is installed. However, commands to unlock your Smart Lock will not work - for security reasons. Unlocking your door must be done through the SimpliSafe® Mobile App, the PIN P

Features / Settings

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Smart Locks

How to Lock and Unlock the Smart Lock

The Smart Lock Series 2 fully integrates with your SimpliSafe® system to keep your door locked - even if you forget to lock it yourself. There are multiple ways to lock and unlock your Smart Lock to gain access to your home, no keys required. How to Lock the Smart LockUsing the PIN PadTo lock your S

Install / Set Up Help

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Smart Lock

Smart Lock Offline

If you see a notification in the SimpliSafe® Mobile App that your Smart Lock is offline, you will need to change its batteries. The Smart Lock is powered by four (4) AA Alkaline batteries with the PIN Pad taking two (2) CR2450 Lithium Batteries. The batteries within the Smart Lock and PIN Pad have a

Errors / Warnings

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Smart Lock

Smart Lock Not Responding

If you hear the Base Station announce “Smart Lock not responding” while trying to lock or unlock your Smart Lock, it could be due to one of the following reasons:The Smart Lock cannot communicate with the Base StationThe batteries in your Smart Lock need to be replacedThe Smart Lock is jammed and ne

Errors / Warnings

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Smart Lock