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Does the Smart Lock Require Wi-Fi or an Existing SimpliSafe® System to Work?

Wi-Fi is not necessary for the Smart Lock to work. However, your Smart Lock does require a Gen 3 SimpliSafe® system in order to install it. To install the Smart Lock or Smart Lock Series 2 to your system, you need to make sure that your SimpliSafe® system has been updated to the latest firmware vers

wi-fi troubleshooting

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Smart Lock

Smart Lock Series 2 Not Responding

If you hear the Base Station announce “Smart Lock Not Responding” while trying to lock or unlock your Smart Lock, it could be due to one of the following reasons: The Smart Lock cannot communicate with the Base Station The batteries in your Smart Lock need to be replaced The Smart Lock is jammed and

errors / warnings

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Smart Lock Series 2

Smart Lock Series 2 Overview and Installation Guide

Overview The Smart Lock Series 2 makes sure that your door is always locked—even if you forget. It secures your door the minute you arm your system and unlocks it when you disarm. You can even set a timer to keep your door locked when you need it most. You don't even need a key*—just use the PIN Pad

install / set up help

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Smart Lock Series 2

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Updating Your Smart Lock

Your Smart Lock receives periodic updates to ensure it’s always ready to protect your home. It’s important to download and install the updates as they become available to ensure that your Smart Lock receives any patches, fixes, and security updates. Updating Your System Before updating your Smart Lo

install / set up help

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Smart Locks

Smart Lock Series 2 Offline

There are different steps to take to troubleshoot your Smart Lock being offline, depending on whether the error appears intermittently or persistently within the SimpliSafe® App. If the Error is Intermittent: If you see the error appear intermittently within the SimpliSafe® App, and it goes away wit

errors / warnings

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Smart Lock Series 2

Calibrating the Smart Lock Series 2

To keep your Smart Lock working as intended, we recommend calibrating it every 6 months to help it stay aligned with your door. If for any reason you are having trouble with your Smart Lock, calibrating the lock can help get everything synced and running smoothly again. By calibrating the Smart Lock

features / settings

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Smart Lock Series 2

Smart Lock Series 2 Settings & Customizations

Your Smart Lock has unique settings that can be customized for each of the alarm states of your system (OFF, HOME, and AWAY). It can also be customized to use Auto Lock, which locks your door after a set period of time has passed when the door is unlocked. By default, your Smart Lock will automatica

features / settings

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Smart Lock Series 2