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Updating Your Smart Lock

Your Smart Lock receives periodic updates to ensure it’s always ready to protect your home. It’s important to download and install the updates as they become available to ensure that your Smart Lock receives any patches, fixes, and security updates.Updating Your SystemBefore updating your Smart Lock

Install / Set Up Help

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Smart Locks

Calibrating the Smart Lock Series 2

If you are having trouble with your Smart Lock Series 2, calibrating the lock can help get everything synced and running smoothly again. By calibrating the Smart Lock, you are reminding it of the correct locked and unlocked positions on your door so it continues to function properly.As a first step,

Features / Settings

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Smart Lock Series 2

How to Replace Smart Lock Series 2 Batteries

The Smart Lock Series 2 is powered by four (4) AA Alkaline batteries with the PIN Pad taking two (2) CR2450 Lithium Batteries. The Smart Lock and PIN Pad batteries have a life expectancy of 8-12 months, depending on usage.If your Smart Lock is still offline after replacing the battery, skip to the s

Battery / Power

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Smart Lock Series 2

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Does the Smart Lock Require Wi-Fi or an Existing SimpliSafe® System to Work?

Wi-Fi is not necessary for the Smart Lock to work. However, your Smart Lock does require a Gen 3 SimpliSafe® system in order to install it.To install the Smart Lock or Smart Lock Series 2 to your system, you need to make sure that your SimpliSafe® system has been updated to the latest firmware versi

Wi-Fi Troubleshooting

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Smart Locks

Smart Lock Won't Calibrate

If the Smart Lock fails to calibrate or recalibrate when using the SimpliSafe® Mobile App, there are a few reasons why that may happen. The steps below will help you resolve any underlying issues and allow you to recalibrate your Smart Lock. We recommend that you go through each step until the issue

Troubleshoot an Issue

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Smart Locks

Smart Lock Series 2 Not Responding

If you hear the Base Station announce “Smart Lock Not Responding” while trying to lock or unlock your Smart Lock, it could be due to one of the following reasons:The Smart Lock cannot communicate with the Base StationThe batteries in your Smart Lock need to be replacedThe Smart Lock is jammed and ne

Errors / Warnings

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Smart Lock Series 2

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What happens when I put in the wrong PIN on the PIN Pad?

You have 4 attempts to enter one of your PINs on your Smart Lock’s PIN Pad. Starting on the 5th attempt of entering the wrong PIN on the PIN Pad, the Smart Lock will initiate a number of safety measures to ensure that your home is safe.AttemptBackoff DelayBehavior1-4-- 5-1030 secYou will receive a p

Install / Set Up Help

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Smart Locks