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If you see a flashing white light on your Smart Lock or Smart Lock Series 2, that indicates that the device’s battery is low. To clear this light, you will need to replace the device’s batteries.For more information on replacing the Smart Lock’s batteries, see the How to Replace Smart Lock Batteries
Battery / Power
Help Center Article
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Smart Locks
OverviewThe Smart Lock Series 2 makes sure that your door is always locked—even if you forget. It secures your door the minute you arm your system and unlocks it when you disarm. You can even set a timer to keep your door locked when you need it most. You don't even need a key. Just use the PIN Pad,
Install / Set Up Help
Smart Lock Series 2
Your Smart Lock receives periodic updates to ensure it’s always ready to protect your home. It’s important to download and install the updates as they become available to ensure that your Smart Lock receives any patches, fixes, and security updates.Updating Your SystemBefore updating your Smart Lock
If you are having trouble with your Smart Lock Series 2, calibrating the lock can help get everything synced and running smoothly again. By calibrating the Smart Lock, you are reminding it of the correct locked and unlocked positions on your door so it continues to function properly.As a first step,
Features / Settings
The Smart Lock Series 2 is powered by four (4) AA Alkaline batteries with the PIN Pad taking two (2) CR2450 Lithium Batteries. The Smart Lock and PIN Pad batteries have a life expectancy of 8-12 months, depending on usage.If your Smart Lock is still offline after replacing the battery, skip to the s
Wi-Fi is not necessary for the Smart Lock to work. However, your Smart Lock does require a Gen 3 SimpliSafe® system in order to install it.To install the Smart Lock or Smart Lock Series 2 to your system, you need to make sure that your SimpliSafe® system has been updated to the latest firmware versi
Wi-Fi Troubleshooting
If the Smart Lock fails to calibrate or recalibrate when using the SimpliSafe® Mobile App, there are a few reasons why that may happen. The steps below will help you resolve any underlying issues and allow you to recalibrate your Smart Lock. We recommend that you go through each step until the issue
Troubleshoot an Issue
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