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Troubleshooting Smart Lock Calibration

If the Smart Lock fails to recalibrate when using the SimpliSafe® Mobile App or Keypad, there are a few possible causes. The placement of your Base Station may not be ideal, the Smart Lock’s battery could be low, or the Smart Lock may not be installed properly. We recommend taking each of the follow

troubleshoot an issue

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Smart Locks

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Calibrating the Smart Lock

To keep your Smart Lock working as intended, we recommend calibrating it every 6 months to help it stay aligned with your door. If for any reason you are having trouble with your Smart Lock, calibrating the lock is a great first step to take to get everything synced and running smoothly again. By ca

features / settings

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Smart Lock

How to Replace the PIN Pad Batteries for Smart Lock

The PIN Pad for both the Smart Lock and Smart Lock Series 2 takes 2 CR2450 Lithium Batteries. The PIN Pad's batteries have a life expectancy of 8-12 months, depending on usage. Changing Your PIN Pad’s Batteries Use the Release Tool that was included in the Smart Lock Series 2 box If you do not have

battery / power

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Smart Locks

How To Remove the Smart Lock From Your Door

In rare cases, you may need to remove the Smart Lock from your door during troubleshooting, if you are moving, or upgrading your Smart Lock to the Smart Lock Series 2. To Remove the Smart Lock From Your Door Use the wide side of the Smart Lock’s release tool as a level to slide out the two wing latc

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Smart Locks

Smart Lock Not Responding

If you hear the Base Station announce “Smart Lock Not Responding” while trying to lock or unlock your Smart Lock, it could be due to one of the following reasons: The batteries in your Smart Lock need to be replaced The Smart Lock cannot communicate with the Base Station Its firmware needs to be upd

troubleshoot an issue

errors / warnings

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Smart Lock

How To Replace Smart Lock Batteries

The Smart Lock is powered by 4 Duracell AA Alkaline batteries, and the PIN Pad takes 2 Duracell CR2450 Lithium batteries. The batteries within the Smart Lock and PIN Pad have a life expectancy of 8-12 months, depending on usage. If your Smart Lock is still offline after replacing its batteries, skip

battery / power

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Smart Lock

Smart Lock Offline

There are different steps to take to troubleshoot your Smart Lock being offline, depending on whether the error appears intermittently or persistently within the SimpliSafe® App. If the Error is Intermittent: If you see the error appear intermittently within the SimpliSafe® App, and it goes away wit

errors / warnings

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Smart Locks