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Calibrating the Smart Lock

Updated 

25 days ago

If you are having trouble with your Smart Lock, calibrating the lock is a great first step to take to get everything synced and running smoothly again. By calibrating the Smart Lock, you are reminding it of the correct locked and unlocked positions on your door so it continues to function properly.

As a first step, you’ll want to make sure that your Smart Lock is powered on and has a functioning battery. The battery for the Smart Lock and its corresponding PIN pad have a lifespan of up to 3 years, depending on usage. If the Smart Lock has an error within the SimpliSafe® Mobile App that indicates there is a low battery or that your Smart Lock is offline, you’ll want to replace the battery before proceeding.

Calibrating the Smart Lock using the Mobile App*:

The SimpliSafe® Mobile App may display a “Recalibration Needed” alert for routine maintenance. You can recalibrate your Smart Lock using the Mobile App on your phone or tablet with the steps below:

  1. Tap the tile that reads “Recalibration Needed” to get started

    1. If you do not see this tile, you can navigate to the Smart Lock device page to manually start recalibration:

      1. Select “My System” from the navigation bar at the bottom of the app screen.

      2. Tap on “Device Settings.”

      3. Choose your Smart Lock from the list of devices

      4. Scroll down to Calibration and tap the arrow to proceed

  2. Click on the “Begin” button to start the Smart Lock Calibration.

  3. The Smart Lock will begin to calibrate. This should take no more than a few minutes to complete. 

  4. The app will display “Is the Smart Lock unlocked?”

    1. If you notice the door is unlocked, please select “YES” to proceed

    2. If your door is not unlocked, select no and proceed with the in-app flow to troubleshoot the issue further

  5. Tap Done to complete the calibration and exit the flow

*In order to recalibrate the Smart Lock from the SimpliSafe® Mobile App, your Base Station must be updated to firmware 2.14 or higher. You’ll also want to make sure that the SimpliSafe® Mobile App is up to date by checking your phone or tablet’s app store for available updates. 

Calibrating the Smart Lock using the Keypad:

  1. Bring the Keypad close to the Smart Lock

  2. Press Menu on the Keypad

  3. Enter your Primary PIN

  4. Use the rocker to toggle to the Devices menu

  5. Choose Lock

  6. Toggle Recalibrate

  7. When prompted by the Keypad to “Close your Door” - manually turn the lock to a locked position and press “Done”

  8. The Smart Lock will then automatically turn three times during calibration

  9. If the calibration was successful, the Keypad will display “Check your Door, is it Unlocked?”

    1. If you notice the door is unlocked, please select YES to proceed

  10. The Keypad will now display “Congratulations” on it. You can press OK to exit the flow

  11. Your Smart Lock is now calibrated and you can use it again

Troubleshooting Recalibration Errors

If the Smart Lock fails to recalibrate when using the Mobile App or Keypad, there may be a few reasons for that: the Base Station could not be connected to Wi-Fi, the placement of your Base Station may not be ideal, battery may be low, or it may not be installed properly. 

We recommend taking each of the following troubleshooting steps below to successfully calibrate your Smart Lock.

The first thing you should do is check if your Base Station is connected to Wi-Fi. This can be done using either the SimpliSafe® Mobile App or Keypad.

Using the SimpliSafe® Mobile App

  1. Select My System from the navigation bar at the bottom of the screen

  2. Tap on Base Station Settings

  3. Next to Wi-Fi Network, you will see your network name if your Base Station is connected to Wi-Fi

    1. If you do not see a Wi-Fi network listed, you’ll need to reconnect

Using the Keypad

  1. Press the Menu button

  2. Enter your Master PIN

  3. Select System Settings

  4. Next to WiFi, you will see the network name your Base Station is connected to Wi-Fi

    1. If you do not see a Wi-Fi network listed, you’ll need to reconnect

If you do not see a network name, you will need to connect your Base Station to Wi-Fi in order to calibrate your Smart Lock.

The second thing you can test is the placement of your Base Station. We recommend moving and plugging it in as close to the Smart Lock as possible and then resetting the Smart Lock. Once the Base Station has been moved and the Smart Lock has been reset, try calibrating the Smart Lock again. If the calibration is successful, you can move your Base Station back to its original location. But if the calibration is not successful, leave the Base Station close to the Smart Lock while continuing the troubleshooting steps below.

The third thing you should do is check for any available updates to your Base Station or Keypad(s). You’ll know that an update is available when you see a gear icon on the Keypad, or if you receive a notification within the SimpliSafe® Mobile App. You can also manually check for updates within the SimpliSafe® Mobile App by using the following steps:

  1. Open the SimpliSafe® Mobile App on your phone or tablet

  2. Choose My System from the bottom navigation bar

  3. Select Base Station Settings

  4. Next to Firmware, it will say “Update Available” if applicable

  5. Tap on “Update Available” then follow the in-app prompts to start the update process

Once the update is complete, try calibrating your Smart Lock before proceeding to the next step.

If a firmware update is not available, you should check the battery of your Smart Lock. To check the battery levels of the Smart Lock, slide open the top cover and press the test button. The lights on the device will begin to blink 3 times. Afterwards, if the center light slowly blinks, that would indicate that the batteries within the Smart Lock are low and need to be replaced.

If the above steps do not work, the next step would be to factory reset your Smart Lock.

  1. Slide the battery cover up and off the backing to expose the battery compartment

  2. Press and hold the reset/pairing button located just above the batteries for about 20 seconds

  3. After pressing the pairing button, all 3 lights will flash 3 times in a row. If the lights don’t flash at all, or if the center light then begins to slowly blink, that indicates that the batteries in the Smart Lock need to be replaced.

Add the Smart Lock back to your system using our installation guide

It’s possible that the Smart Lock has been mounted in a way that has bent the mounting plate. We recommend temporarily removing the Smart Lock from the door, then testing calibration while it’s sitting on a table.

To remove your Smart Lock:

  1. Use the included release tool as a lever to slide the latches of the wings outward on both sides (this applies to Smart Lock and Smart Lock Series 2)

    1. If you do not have the included release tool, a small object like a SIM card removal tool or a small, flat-head screwdriver may also work

      The Smart Lock Release Tool being used to slide the Smart Lock's wing latches out.

  2. Pull the lock off the door

  3. With the Smart Lock in hand, turn it to a locked position and place it on a table

  4. Attempt to calibrate the Smart Lock again using the Mobile App or Keypad

  5. Does the Smart Lock calibrate when on the table?

    1. YES: Remount it, ensuring you do not overtighten it, and attempt to calibrate it on the door again

    2. NO: Contact our support team for further assistance

If the Smart Lock calibrates off the door but not on it

If your Smart Lock calibrated when it was off the door, but after placing it back on the door it fails to calibrate again, that could indicate an issue with the door itself. To identify the issue, calibrate the Smart Lock again with the door open. 

If the Smart Lock does calibrate when the door is open, that likely indicates an issue where the door frame or deadbolt do not align with the strikeplate properly. Try moving the strikeplate so it is aligned. 

If the Smart Lock does not calibrate when the door is open, the mounting plate may be bent or the deadbolt is not moving smoothly.

  • To investigate the mounting plate: take down the Smart Lock and slightly loosen the screws securing the mounting plate to ensure it is not bending. 

  • To investigate the deadbolt: clean it using a small brush or condensed air to remove any build-up or debris

Still Need Help?

If your Smart Lock continues to fail calibration after taking the above steps, please contact our support team for additional assistance.

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